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of organisations have a knowledge management program in place.

Source - The State of User-Facing
Knowledge and Knowledge
Management, HDI

About the Knowledge Base

Quick access for subscribers:

Search all the Knowledge Base

Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

Knowledge Base - Articles 

Article ImageHDAA posts topical stories and news each day to keep you up to date with what is happening in the ITSM industry.

A number of articles are uploaded each week with many articles already available in the archive.

Use the search engine to discover articles and content by keywords. Some articles are open-access to all users, whereas some are only accessible to members depending on your level of membership.

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Search all Articles here.

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For more information, please contact HDAA on T: 1300 130 447.