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of organisations have a knowledge management program in place.

Source - The State of User-Facing
Knowledge and Knowledge
Management, HDI

About the Knowledge Base

Quick access for subscribers:

Search all the Knowledge Base

Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

HDAA Communications 

Inside Support Monthly eNewsletter


Released the 1st Wednesday of every month.

HDAA "Inside Support" eNewsletter is a free service delivered to over 4,000 Service and Support Professionals. The newsletter is not only informative but acts as an alert service highlighting latest industry articles and white papers which cover a wealth of news, trends and research for best practice. The newsletter also covers HDAA services, such as Member Requests, Reports, Podcasts, upcoming training courses and workshops. These are hyperlinked to the HDAA website.

Sign up to 'Inside Support' click here.

View Inside Support Archive.

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Workshop Communications:

These communications provide information on the upcoming HDAA workshops which are held quarterly in Brisbane, Canberra, Melbourne and Sydney.

The HDAA Workshops are open to the public as well as for our members. Most Membership Levels receive complimentary seats to our standard workshop as part of their membership package. Check Comparison Guide for more information.

Sign up to our 'Workshop Communications' click here

View our Workshop Calendar here.  

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Research Communications:

HDAA has been collecting research data for over 13 years and has a wealth of information to help solve your support issues.

However, as we continue to develop new technology so the need for support and timely access to information grows. This invaluable communication from HDAA highlights the most recent additions and updates to our ever growing Knowledge Base. 

Sign up to our 'Research Communications' click here


View our Research here


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Return to the Knowledge Base.

For further information, please contact HDAA on T: 1300 130 447.