1300 130 447
of organisations have a knowledge management program in place.
Source - The State of User-Facing
Knowledge and Knowledge
About the Knowledge Base
Search all the Knowledge Base
Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens
HDAA "Inside Support" eNewsletter is a free service delivered to over 4,000 Service and Support Professionals. The newsletter is not only informative but acts as an alert service highlighting latest industry articles and white papers which cover a wealth of news, trends and research for best practice. The newsletter also covers HDAA services, such as Member Requests, Reports, Podcasts, upcoming training courses and workshops. These are hyperlinked to the HDAA website.
Sign up to 'Inside Support' click here.
View Inside Support Archive.
These communications provide information on the upcoming HDAA workshops which are held quarterly in Brisbane, Canberra, Melbourne and Sydney.
The HDAA Workshops are open to the public as well as for our members. Most Membership Levels receive complimentary seats to our standard workshop as part of their membership package. Check Comparison Guide for more information.
Sign up to our 'Workshop Communications' click here.
View our Workshop Calendar here.
HDAA has been collecting research data for over 13 years and has a wealth of information to help solve your support issues.
However, as we continue to develop new technology so the need for support and timely access to information grows. This invaluable communication from HDAA highlights the most recent additions and updates to our ever growing Knowledge Base.
Sign up to our 'Research Communications' click here.
View our Research here.
Return to the Knowledge Base.
For further information, please contact HDAA on T: 1300 130 447.
- Contact Us
- IT Membership
- Support Centre Association
- Comparison Guide
- Price Guide
- Membership Conditions
Training & Workshops
- Training Courses
- Recent Workshops
- Cancellation & Transfer Policy
- ITIL Training
- ITIL Foundations
- Support Centre Consulting
- Service Desk Consulting
- Help Desk Consulting
- Media Kit
- Update your details
- New account
© Copyright HDAA. All rights reserved.
HDAA - Energising the Service & Support Profession
Help Desk Association Australasia Pty Ltd trading as HDAA
T: 1300 130 447 T: +61 (0) 2 9986 1988 F: +61 (0) 2 9986 1330
E: firstname.lastname@example.org W: www.hdaa.com.au A: PO Box 303, Turramurra NSW 2074 Australia
ABN: 20 088 292 755
Our Services: ITIL | ITIL Training | ITIL Foundations | IT Membership | Service Desk Association | Support Centre Association | Support Centre Training | Service Desk Training | Help Desk Training | Support Centre Consulting | Service Desk Consulting | Help Desk Consulting
ITIL® and PRINCE2® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
RESILIA™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
DevOps Foundation®, is a registered mark of the DevOps Institute.
HDI® is a Registered Trade Mark. HDAA is the Australasian Gold Partner of HDI®.
KCS℠ is a Service Mark of the Consortium for Service Innovation™.