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of organisations have a knowledge management program in place.

Source - The State of User-Facing
Knowledge and Knowledge
Management, HDI

About the Knowledge Base

Quick access for subscribers:

Search all the Knowledge Base

Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

Knowledge Base - Magazines and Workshop Outcomes

Workshop Outcomes

HDAA endeavour to video all workshops for use by members at a later date. Workshop videos as well as slide presentations and any other mentioned or relevant information is made available in the knowledge base within 2 weeks of the final workshop date.

Search all Workshop Outcomes here.

HDI Support World Magazine LogoPublished every 2 months by HDI up until July 2015, Support World Magazine is a treasure trove of information for the support industry.

From July, Articles that would have normally made up the magazine will be published online individually.

Strategy, best practices, people management, professional development, technology, tools, and techniques are just a few of the topics covered by this one-of-a-kind, in-depth magazine.

You’ll also find informative community news, inspirational company profiles and much more.

HDAA Line Separator

Search all Magazines here.

Return to the Knowledge Base.


For more information, please contact HDAA on T: 1300 130 447.