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of organisations have a knowledge management program in place.

Source - The State of User-Facing
Knowledge and Knowledge
Management, HDI

About the Knowledge Base

Quick access for subscribers:

Search all the Knowledge Base

Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

Knowledge Base - Member Request Outcomes (MR)

Member Request Image Your HDAA membership makes you part of a rich community of like-minded ITSM professionals. We harness the power of our member community to bring you collaborative guidance and the answers you're looking for on a variety of key topics.

When HDAA receives a Member Request (MR) for advice from a member, we manage and coordinate its definition, distribution, collation, analysis and response. These become published 'MR Outcomes' which are distributed to all members as a major source of collective information, knowledge and experience. You don't know what you know until you're asked a question.

HDI also produce a number of Member Requests and organisations with Silver Level Membership and above also have access to this resource.

The files are uploaded to the Member Request section of the website for all members to share.

We encourage all members to take part in HDAA Member Requests and know that you are contributing valuable knowledge to the largest Service & Support community in Australasia - the next MR we receive might be yours!

Submit your Member Request here.

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Search all Member Requests here.

Return to the Knowledge Base.

For more information, please contact HDAA on T: 1300 130 447.