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of organisations have a knowledge management program in place.

Source - The State of User-Facing
Knowledge and Knowledge
Management, HDI

About the Knowledge Base

Quick access for subscribers:

Search all the Knowledge Base

Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

Knowledge Base - Member Snapshots  Coming Soon

Member Snapshot ImageThe Service & Support profession has an astounding matrix of theories, practices and organisation types but its biggest asset is the range of personalities that keep it all going! Ever wondered who the other members of HDAA are and what daily challenges they face?

Here we feature some of our members and how they deal with the trials and tribulations that are inherent in providing Support Services in such a technological age.

Revised Service coming soon!

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Search all Member Snapshots here.

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For more information, please contact HDAA on T: 1300 130 447.