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of organisations have a knowledge management program in place.

Source - The State of User-Facing
Knowledge and Knowledge
Management, HDI

About the Knowledge Base

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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

Knowledge Base - Podcasts


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These content-rich, podcasts are presented by top industry experts and practitioners including HDAA staff members.

The Podcasts cover industry best practices, emerging trends, and service leadership keeping technical service and support professionals up to date on key issues and concepts critical to support industry effectiveness.


ITSM Antipodean Podcasts

HDAA is a regular participant and contributor to the ITSM Antipodean monthly podcast. It is recorded monthly, has over 40,000 listeners and has the insight into hot topical issues for the Australian and New Zealand Service and Support Industry. Listen to the latest on Service Management from the Aussie and NZ couch!

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Search all Podcasts here.

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For more information, please contact HDAA on T: 1300 130 447.