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of organisations have a knowledge management program in place.

Source - The State of User-Facing
Knowledge and Knowledge
Management, HDI

About the Knowledge Base

Quick access for subscribers:

Search all the Knowledge Base

Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

Advanced Template Price Guide

HDAA Advanced ITIL Templates are freely available to Platinum and Gold Level members as part of their membership package. These templates are available to be purchased by all other members and non-members as per the price guide below. 

Advanced Templates that are available for purchase are listed below all other templates are only available as part of HDAA membership packages

  • Incident Management;
  • Problem Management;
  • Change Management;
  • Release & Deployment Management;
  • Service Asset & Configuration Management;
  • Service Level Management;
  • Post Implementation Review;
  • Operational Level Agreement Sample.

View Template Table of Contents 


Membership Level  Price per Template  Bundle of any three templates
Non Member $495 $1320
Platinum Member Free N/A
Gold Member Free N/A
Silver Member $275 N/A
Bronze Member $330 $770
Virtual Member $385 $990
Individual Member $220 $440

Templates are available as word documents. Once purchased they will be emailed directly to you.

To purchase just contact HDAA either by email or phone 1300 130 447

HDAA accepts direct credit and credit card payments (all cards other then Dinners accepted)