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of organisations have a knowledge management program in place.
Source - The State of User-Facing
Knowledge and Knowledge
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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens
HDAA Advanced ITIL Templates are freely available to Platinum and Gold Level members as part of their membership package. These templates are available to be purchased by all other members and non-members as per the price guide below.
Advanced Templates that are available for purchase are listed below all other templates are only available as part of HDAA membership packages
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Templates are available as word documents. Once purchased they will be emailed directly to you.
To purchase just contact HDAA either by email or phone 1300 130 447
HDAA accepts direct credit and credit card payments (all cards other then Dinners accepted)
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