1300 130 447

Blog Email Google+
Price Guide



of organisations have a knowledge management program in place.

Source - The State of User-Facing
Knowledge and Knowledge
Management, HDI

About the Knowledge Base

Quick access for subscribers:

Search all the Knowledge Base

Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

Knowledge Base - Webinars 

Webinar ImageHDI's content-rich, Webinar Recordings cover industry best practice, emerging trends and service leadership.

Presented by top industry experts, these webinars keep service and support professionals up-to-date on key issues and offer training on concepts critical to support organisation effectiveness.

Some of our webinars are open access content, but some are for our members only.

                                Search all Webinars here

HDAA Line Separator

Return to the Knowledge Base.

For more information, please contact HDAA on T: 1300 130 447.