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of organisations have a knowledge management program in place.

Source - The State of User-Facing
Knowledge and Knowledge
Management, HDI

About the Knowledge Base

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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

Knowledge Base - White Papers

White Paper ImageWhite Papers are generally considered an authoritative report, article or guide orientated towards trends, issues or problems within the Service and Support Profession.

HDAA uses them to educate and help our members to make informed decisions. They vary greatly in their authorship including research analysts, vendor sponsored case studies, ITSM experts, consultants and advice and guidance from those living-and-breathing the experience.

White papers reflect both individual and organisation position or philosophy and explain results, construction and conclusions of the topic under discussion.

If you would like to contribute a White Paper to HDAA for inclusion in our Knowledge Base, please email it to our Research Department.

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For more information, please contact HDAA on T: 1300 130 447.