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of organisations have a knowledge management program in place.

Source - The State of User-Facing
Knowledge and Knowledge
Management, HDI

About the Knowledge Base

Quick access for subscribers:

Search all the Knowledge Base

Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

Knowledge Base - Workshop Downloads

Workshop ImageMany of our workshop downloads become part of our Knowledge Base service.

You can find all our workshop downloads on our Recent Workshops & Events Page. They are normally uploaded about a week after the last workshop date from the quarterly round of workshops.

Attendees from the workshops will be notified via email that the information is available for download.

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Search all Workshops & Events Downloads here.

Return to the Knowledge Base.

For more information, please contact HDAA on T: 1300 130 447.