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of organisations have a knowledge management program in place.

Source - The State of User-Facing
Knowledge and Knowledge
Management, HDI

About the Knowledge Base

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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

Coaching & Mentoring Services


Maybe you don’t really need formal, specific professional services but need someone to contact for advice on demand? HDAA can help - pre-purchase a block of hours and have access to an HDAA professional services staff member to gain advice on a wide range of issues that may be causing concern at a particular moment in time. 


For more information contact HDAA.  Email    T: 1300 130 447

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