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of organisations have a knowledge management program in place.
Source - The State of User-Facing
Knowledge and Knowledge
About the Knowledge Base
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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens
Investment in Knowledge is fast becoming a requirement in the ongoing evolution of Support Services. Knowledge Management and in particular the KCS (Knowledge Centred Service) methodology is recognised as an emerging necessity in all areas of Service Management and as a major facilitator for adopting “Shift Left” and AI within an organization see HDI Trend Report for clarification. Reinforcing this industry observation is the HDI 2019 Industry Survey Stats which advise that Knowledge Management is number 2 in importance as a “Must Have” practice (Incident Management being number 1).
Let the professional team at HDAA assist you in all areas of Knowledge Management utilising years of industry experience and industry Best Practice methodologies and Frameworks e.g. KCS and ITIL4 to help you to assess, baseline and improve all your Knowledge Management needs. We have a wide range of Professional Services available for you to utilise or we could customise to suit your needs.