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of organisations have a knowledge management program in place.

Source - The State of User-Facing
Knowledge and Knowledge
Management, HDI

About the Knowledge Base

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Search all the Knowledge Base

Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

Support System Evaluation & Selection


On average, organisations turn over their support tool every 5 years. This is a minefield HDAA can certainly help you through. Our goal within the HDAA professional service team is to help you purchase the right tool with the right features and modules at the right price for your size oraganisation. We can assist with RFQ, RFT, criteria for selection, scoring, fit with ITSM or ESM, knowledge transfer and process definition prior to implementation.


For more information contact HDAA.    Email    T: 1300 130 447

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