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66%


of organisations have a knowledge management program in place.

Source - The State of User-Facing
Knowledge and Knowledge
Management, HDI


About the Knowledge Base

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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

Workforce Planning Review

Workforce planning is about ensuring you have enough staff to handle your yearly workload and that enough of those staff are rostered daily to meet service demands and service targets/levels as agreed with your customers. 

Our professional services staff will review your current workforce planning methodology and compare it against the HDAA developed 4 step plan to ensure you have sufficient overall staff to cover yearly demand, monthly demand and adequate staff are rostered throughout the day to meet expected workload.  

At the end of the review you will have the processes in place to ensure demand is met and a tool that can quickly recalculate resources required when variables change or unexpected demand happens.

 

For more information contact HDAA.   Email   T: 1300 130 447

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