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of organisations
 make a knowledge base
available to end users 

Source - HDI Report

About the Knowledge Base

Quick access for subscribers:

Search all the Knowledge Base

Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

Service Desk Review/Health Check

The value of a Service Desk is not always known or understood yet this mission critical function of Support Services is expected to unfailingly contribute to business objectives. That means having a Service Desk that can look to the future but make it happen in the present.

Proven to provide our clients with the opportunity to assess their practices and processes and compare them to current industry trends, our Standard Service Desk review provides practical operational, tactical and strategic recommendations that enable you to improve existing operations.

Conducted with minimal disruption to daily operations and completed in the most expedient time-frame, HDAA consultants work closely with management and staff.

  • Do you have a Service Desk strategy?
  • Are your services realistic?
  • Do you have the physical resources?
  • Are your people capable?
  • Do you have effective processes?
  • Are you using effective methods?

HDAA promotes a holistic approach to improvement initiatives and communication at all levels in order to avoid the “silo effect”.  Show your value as part of the business!