1300 130 447
Blog Email Google+
 
Price Guide

Apollo 13 Simulation Game Training Day

About the Knowledge Base

Quick access for subscribers:

Search all the Knowledge Base

Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

ITIL Training
ITIL Foundation Training

ITIL Practitioner Training
DevOps Training
Support Centre Training

Support Centre Consulting
Service Desk Consulting

Service Desk Association

Knowledge Base Overview

Knowledge Base ImageHDAA’s online Knowledge Base provides subscribers access to deep insights on contemporary Service and Support issues across the industry. It does this through the addition of new material to the Knowledge Base each day via articles, white papers, reports, surveys and more.

The Knowledge Base is fully searchable by category, sub-categories, authors and date ranges. The information provides comprehensive intelligence regarding the Service and Support Industry and the market in general. 

The Knowledge Base is supported by a monthly eNewsletter, Inside Support as well.

The value of the Knowledge Base to the Service and support industry is that it provides them access to contextual information for informed dialogue with changes and challenges that the industry is constantly facing. The Knowledge Base allows you to stay abreast of key developments across the industry without having to invest personal time and effort into the gathering of such information. This is particularly true for statistical information for Australia and New Zealand.

The categorising for our information has been completed using KCS principles. The high level categorisation has been kept to four top-level categories; People Management, Process Management, Strategy Management and Technology Management. Following each high level categorisation is a sub-category level to enable more in-depth filtering on your search.

HDAA Line Separator 

Testimonial:
I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

HDAA Line Separator

Knowledge Base Services:

HDAA Line Separator

For further information, please contact HDAA or T: 1300 130 447.