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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

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Knowledge Base - HDI Resources HDI Logo    

It is a wide world out there and your membership provides you with access to HDI and their resources within it. This includes a number of areas within the Knowledge Base such as the Focus Book Series, White Papers & Webinars. Don't let this short paragraph fool you...it's only a click away.

HDI Resources are only available to Platinum, Gold, Silver and Virtual Level HDAA Members.

HDI Services:

  • Articles / White Papers;
  • Focus Books;
  • Magazines (Support World Magazine);
  • Reports / Surveys; &
  • Webinar Downloads.

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HDI Articles

Articles ImageShort, sharp and straight to the point on a multitude of support topics. Specific articles from the Support World Magazines as well as articles from other helpful sources.

Search all Articles here.


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HDI Focus Book Series

HDI Focus Book CoverThe Focus Book Series takes some of those most popular, vital topics and delves deeper.

Each short, easy-read publication focuses on a specific topic to give you actionable items on initiatives such as service catalogues, marketing the help desk, handling difficult customers, and establishing service level agreements.

Search all Focus Books here.

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HDI Magazine - Support World Magazine

Support World Magazine ImageThis magazine has an impressive breadth and depth of information to help your organization succeed.

Strategy, best practice, people management, technology, tools and techniques are just a few of the topics covered in-depth by this one-of-a-kind HDI magazine for Service and Support professionals. 

Search all Magazines here.

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HDI Reports & Surveys - Practices & Salary Survey

The Practices Survey is a must have report providing first-hand insight into industry, department structure, personnel, service request profiles, practices and tools. The Salary Survey is an in-depth look at compensation levels in the service and support profession.

Search all Reports here.

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HDI Webinar Downloads

Webinar ImageHDI's content-rich, Web seminars cover industry best practices, emerging trends, and service leadership. Presented by top industry experts, these webinars keep service and support professionals up-to-date on key issues and offer training on concepts critical to support organisation effectiveness. Support Professional Information Network (SPIN) webinar series, a popular member benefit, offers topics of broad interest to all service and support professionals. Presented in a 60-minute webinar format, sessions occur throughout the year. Due to the time difference between Australia and the USA previously recorded webinars have been made available for your convenience. 

Search all Webinars here.

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HDI White Papers

White Papers ImageThe White papers takes some of those most popular, vital topics and delves deeper.

Each short, easy-read publication focuses on a specific topic to give you actionable items on initiatives such as service catalogues, marketing the help desk, handling difficult customers, and establishing service level agreements.

Search all White Papers here.

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About HDI

To return to the Knowledge Base Services click here.

For more information on HDI click here or please contact HDAA on T: 1300 130 447.

 

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