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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

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Knowledge Base - Webinars 

Webinar ImageHDI's content-rich, Webinar Recordings cover industry best practice, emerging trends and service leadership.

Presented by top industry experts, these webinars keep service and support professionals up-to-date on key issues and offer training on concepts critical to support organisation effectiveness.

HDAA introduced a calendar of webinars in early 2013. Some of our webinars are open access content, but some are for our members only. Please go to our calendar to view the dates of our up and coming webinars.

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