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66%


of organisations have a knowledge management program in place.

Source - The State of User-Facing
Knowledge and Knowledge
Management, HDI


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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

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Date/Time Title Venue/Jurisdiction Register
16-17 Apr 2020,

9:00 am-5:00 pm
ITIL® 4 Foundation With Exam VIRTUAL INSTRUCTOR-LED COURSE,

Australasia
Register
20-21 Apr 2020,

9:00 am-5:00 pm
KCS Principles VIRTUAL INSTRUCTOR-LED COURSE,

Australasia
Register
30 Apr-01 May 2020,

9:00 am-5:00 pm
HDI® Support Center Analyst (SCA) VIRTUAL INSTRUCTOR-LED COURSE,

Australasia
Register
05 May 2020,

9:00 am-5:00 pm
Managing Difficult Customer Situations VIRTUAL INSTRUCTOR-LED COURSE,

Australasia
Register
07-08 May 2020,

9:00 am-5:00 pm
ITIL® 4 Foundation With Exam VIRTUAL INSTRUCTOR-LED COURSE,

Australasia
Register
18-19 May 2020,

9:00 am-5:00 pm
HDI® Desktop Advanced Support Technician (DAST) VIRTUAL INSTRUCTOR-LED COURSE,

Australasia
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26-28 Aug 2020,

9:00 am-5:00 pm
HDI® Support Center Manager (SCM) Melbourne CBD,

VIC
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12-14 Oct 2020,

9:00 am-5:00 pm
HDI® Support Center Manager (SCM) Hotel George Williams, BRISBANE,

QLD
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