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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens
People Management , Process Management , Strategy Management
Training & Development , Business Analysis , Communication , Design & Development , Financial Management , ITIL Framework , Knowledge Management , Reporting , Service Catalogue , Business Relationship Management (BRM) , Measurement & Reporting
ITIL , Service Managment , Service Strategy , Service Design , Service Transition , Service Operation Functions , Continual Service Improvement , CSI , SO , SD ,
HDI® Support Center Analyst (SCA) , HDI® Support Center Manager (SCM) , HDI® Support Center Team Lead (SCTL) , ITIL® Foundation , KCS Principles
This certification verifies that support center professionals possess the knowledge of the ITIL framework necessary to support an ITIL initiative. ITIL Foundation certified individuals have demonstrated their awareness of the ITIL processes and terms and satisfied the prerequisite requirement for pursuing additional ITIL certifications.
This APMG-accredited course outlines the ITIL best-practices framework and prepares the participant for the ITIL Foundation certification exam, a prerequisite for all other ITIL certifications. This course provides an understanding of the service lifecycle and processes as well as the best and common practices for IT Service Management.
Whether adopting ITIL or embarking on continuous service improvement, participants will gain a fundamental understanding of how IT service, support, and delivery can be best organized to align IT with business needs, improve service quality, and reduce long-term costs.
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Public:(Non Member) $1782.00 (inc GST)Online:(Non Member) $313.15 (inc GST)
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