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ITIL® Practitioner (VIRTUAL COURSE)

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Date: 25-26 May 2017, 9:00 am-5:00 pm
Venue: Novotel Sydney Central, 169 -179 Thomas St, Sydney
Availability: Public , Onsite
Certification: ITIL®
Prerequisites: ITIL® Foundation Certificate
ITIL® Foundation v2 to v3 Bridge
ITIL® Foundation v3
Certification Exam Information
 

ITIL Practitioner Training

EASTER SALE - $100 off all new bookings

Overview

ITIL® Practitioner level has been developed to help organizations and individuals increase the value they obtain from using ITIL by offering additional practical guidance on HOW to ADOPT and ADAPT the framework to support their business. It is the next step after ITIL Foundation for professionals who have already learned the WHAT and WHY of IT Service Management (ITSM) and the business value of well-designed and delivered services.

ITIL Practitioner shows how to start adopting and adapting the ITIL framework within day-to-day situations and responsibilities, giving individuals more confidence in their ability to structure and contribute to ITSM initiatives.

Included in Public Training Pricing

  • Courseware
  • ITIL Practitioner Certification Exam (available online, must be schedlued within 6 months of course completion).
  • ITIL Practitioner Guidance Book (which will be referred to throughout the course and used in the exam)
  • Delivered by an approved ITIL Practitioner Trainer
  • Lunch and Refreshments
  • All pricing includes GST

INTERESTING LINKS

Karen Ferris on ITIL Practitioner
Stuart Rance on ITIL Practitioner
Whitepaper - Transforming IT service management knowledge

HDAA Line SeparatorThis course focuses on:

  • Giving practical guidance on how individuals can leverage Continual Service Improvement (CSI), a fundamental lifecycle stage in ITIL, to maximise the benefits of its adoption and adaption.
  • Aiming to improve the capability of individuals throughout the business, to adopt and adapt ITIL in their day to day roles for maximum business benefits.
  • Making use of further evolved technological capabilities – such as automation, real-time reporting and Cloud computing – to increase the quality of service design and the efficiency of service delivery.
  • Leveraging other philosophies, frameworks, good practices and methodologies – including e.g. Lean, DevOps, Agile and SIAM – to further enhance the value of ITSM.    

HDAA Line SeparatorCourse Outline:

1. Introduction

  • Definition of a Service
  • Case Study in Relationships

5. Communication

  • Communication
  • Stakeholder Communication Plan and Business Case

2. Guiding Principles

  • Understandind the Guiding Principles

6. Organisational Change Management

  • Organisational Change Management
  • OCM Tools

3. CSI Approach

  • Building the CSI Approach

7. CSI Approach

  • Application of the CSI Approach

4. Metrics and Measurements

  • Examples
  • Case Study
  • Assessment
 

 

HDAA Line SeparatorWho Should Attend:

ITIL Practitioner is aimed at all IT service management professionals; an ITIL Practitioner demonstrates a commitment to both their personal and organizational development at any level. Because this approach is so unique, ITIL Practitioner benefits:

  • Those that do not currently hold an ITIL certification
    • ITIL Foundation and ITIL Practitioner go hand in hand; first learn the knowledge, then learn how to put it into practice. By studying both qualifications in succession, individuals will be ready to hit the ground running when returning to the workplace
  • Those that are currently ITIL Foundation certified
    • ITIL Practitioner is the perfect next step; individuals have the knowledge, but need to develop their experience with ITIL and the know-how to put it into practice, and this is where ITIL Practitioner comes in.
  • Existing ITIL Intermediate users and ITIL Experts
    • Individuals who are dedicated to continual professional development
    • Practitioner offers 3 credits towards Expert level
    • Minimal overlap with existing modules – and incorporates good practices from other methodologies, frameworks and philosophies

HDAA Line Separator

Further Details:

PLEASE NOTE:

  • The ITIL Certification Exam is included in all HDAA's ITIL Public Course pricing; and
  • Course pricing includes the ITIL Practitioner Guidance Book

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About ITIL.

Cancellation & Transfer Policy.

For an On-site quote, please contact HDAA on T: 1300 130 447. 

For HDAA member pricing please view training course fees in the Price Guide

 

 

Cost:
Public:(Non Member) $1650.00 (inc GST)
This course is not currently available online

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