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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens
People Management , Process Management , Strategy Management
Training & Development , Business Analysis , Communication , Design & Development , Financial Management , ITIL Framework , Knowledge Management , Reporting , Service Catalogue , Business Relationship Management (BRM) , Measurement & Reporting
ITIL , Service Managment , Service Strategy , Service Design , Service Transition , Service Operation Functions , Continual Service Improvement , CSI , SO , SD ,
HDI® Desktop Support Technician (DST) , HDI® Support Center Analyst (SCA) , HDI® Support Center Team Lead (SCTL) , ITIL® Foundation , KCS Principles
ITIL® Practitioner level has been developed to help organizations and individuals increase the value they obtain from using ITIL by offering additional practical guidance on HOW to ADOPT and ADAPT the framework to support their business. It is the next step after ITIL Foundation for professionals who have already learned the WHAT and WHY of IT Service Management (ITSM) and the business value of well-designed and delivered services.
ITIL Practitioner shows how to start adopting and adapting the ITIL framework within day-to-day situations and responsibilities, giving individuals more confidence in their ability to structure and contribute to ITSM initiatives.
Included in Public Training Pricing
Karen Ferris on ITIL Practitioner
Stuart Rance on ITIL Practitioner
Whitepaper - Transforming IT service management knowledge
ITIL Practitioner is aimed at all IT service management professionals; an ITIL Practitioner demonstrates a commitment to both their personal and organizational development at any level. Because this approach is so unique, ITIL Practitioner benefits:
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For an On-site quote, please contact HDAA on T: 1300 130 447.
For HDAA member pricing please view training course fees in the
Public:(Non Member) $1650.00 (inc GST)This course is not currently available online
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