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ITIL® Intermediate - Service Design (VIRTUAL COURSE)

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Date: 30 Oct-02 Nov 2018, 9:00 am-5:00 pm
Venue: Virtual Instructor Led Course
Availability: Virtual , Onsite
Certification: ITIL®
Prerequisites: ITIL® Foundation Certificate
ITIL® Foundation v2 to v3 Bridge
ITIL® Foundation v3
Certification Exam Information
 

PLEASE NOTE:
This course is held Virtually so you will need a quiet room for the duration of the course and a computer or laptop with internet capabilities. A headphone/speaker is also recommended.

Overview  

The Service Design (SD) module is one of the certifications within the ITIL® Service Lifecycle work stream. It focuses on the design of IT services and covers the architectures, processes, policies and documentation that will enable you to design services that meet the needs of the organization or programme.

The design process is vital to the continued improvement and development of services within the IT lifecycle and this module will also teach you techniques required to develop, manage and integrate service design into the IT Service management process.

The course introduces the purpose, principles and processes of service design and will also teach you how to organize and implement this as part of overall service management as well as providing guidance on technology-related activities and considerations. It also demonstrates how service design relates to the other stages of the ITIL Service Lifecycle.

The course covers management and control of activities and techniques that are documented in the ITIL Service Design publication, but it does not provide the full detail of each supporting process. More information about these processes can be found in the Service Offering and Agreements module from the Service Capability work stream.

Good service design can improve the alignment of IT with the overall business and user needs and the certification will illustrate the importance of designing consistent service design practices in order to achieve this. The Service Design module provides guidance on how to create and launch products and services that will meet the immediate and ongoing needs of organizations and programmes. 

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Key Topics

ITIL Processes Covered:

  • Introduction to service design
  • Service design principles
  • Service design processes
  • Service design technology-related activities
  • Organising for service design
  • Technology considerations
  • Implementing and improving service design
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Who Should Attend:

The course is designed for but not limited to, CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of activities within the Design stage of the Service Lifecycle.

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What is Virtual Instructor Led Training

So what is Virtual Instructor Led Training? Its not Elearning, its you learning from our certified experts in real time.

No need to travel to the office, or go into a stuffy training room, you can study and learn from a Certified Expert in real time from the comfort of your own home/resort/spacecraft or boat* (*As long as you have a computer and internet access).

Similar to  E-learning with the exception of having set times to learn, a real time instructor to explain the course concepts and other attendeees to bounce ideas off.

If you are running late, or cant make a certain part of the course, we record the entire event for you to watch when you have time, its just like catch up on Hulu or Fetch, you get up to speed and start fresh the following day, not missing a single piece of information.

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Exam Information:

Exam Pre- Requisite

A pass in the ITIL® V3 or ITIL® 2011 Foundation exam or the ITIL V2-V3 Bridging exam. Proof will need to be provided before attending the course.

Candidates should have exposure to basic concepts in IT and related work experience of at least two years.

The exam format is as follows:

  • Multiple choice examination questions
  • Eight questions per paper
  • 28 marks required to pass (out of 40 available) - 70%
  • 90 minutes’ duration
  • Closed book.

The exam is not held during the course. It is taken online at a time of your choice after the course. If the exam has been purchased an exam voucher will be sent to your email address on the completion of the course.  The exam must be taken within 6 months of completing the course.

The Online Webcam Proctored Exam is conducted by PeopleCert.

Exam Requirements-

  • A private room where you can sit the exam and won't be disturbed.
  • A computer or laptop with internet and webcam facilities.
  • Mobile phones must be switched off during the exam.

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Further Details:

PLEASE NOTE:

This course is held Virtually so you will need a quiet room for the duration of the course and a computer or laptop with internet capabilities. A headphone/speaker is also recommended.

The ITIL Certification Exam is included in all HDAA's ITIL Public Course pricing. Return to our Training Calendar.

About ITIL.

Cancellation & Transfer Policy.

For an On-site quote, please contact HDAA on T: 1300 130 447.

 

Cost:
Public:(Non Member) $4110.00 (inc GST)
This course is not currently available online

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