1300 130 447
Blog Email Google+
Price Guide

About the Knowledge Base

Quick access for subscribers:

Search all the Knowledge Base

Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

ITIL® Intermediate - Release, Control & Validation (VIRTUAL COURSE)

Date: 11-14 Dec 2018, 9:00 am-5:00 pm
Venue: Virtual Instructor Led Course
Availability: Virtual , Onsite
Certification: ITIL®
Prerequisites: ITIL® Foundation Certificate
ITIL® Foundation v2 to v3 Bridge
ITIL® Foundation v3
Certification Exam Information

This course is held Virtually so you will need a quiet room for the duration of the course and a computer or laptop with internet capabilities. A headphone/speaker is also recommended.


The Release, Control and Validation (RCV) module is one of the qualifications in the ITIL® Service Capability work stream. The module focuses on the practical application of RCV practices in order to enable the successful planning, testing and implementation of new services that meet the organization’s or users’ needs.

The content of the course is based mainly on the best practice guidance contained in the ITIL Service Transition publication.

The RCV course is designed to develop organizations’ or individuals’ understanding of the ITIL Service Transition processes. It can ensure transitional changes are effectively managed, new services are validated and tested and that release and deployment fulfil organizational requirements. RCV also provides guidance on evaluating change and managing knowledge to improve decision-making processes.

Course Outline:

Introduction to Release, Control and Validation

RCV processes:

  •     Change Management
  •     Service Validation and Testing
  •     Service Asset and Configuration Management
  •     Release and Deployment Management
  •     Request Fulfilment
  •     Change Evaluation
  •     Knowledge Management

RCV roles and responsibilities Technology and implementation considerations Challenges, Critical SuccessFactors and risks.

Who Should Attend:

The course is suitable for individuals who require an in-depth understanding of Release, Control and Validation processes and how this may be used to enhance the quality of IT service provision within an organisation.

  • Individuals who have attained the ITIL Foundations Certification and who wish to advance to higher level ITIL certification;
  • IT professionals who require a deep understanding of ITIL certificate in Release, Control & Validation;
  • Service Desk and Support Center Managers;
  • IT Operations Managers; and
  • Applications Managers;

Further Details:


This is a Virtually Instructor Led course so you will need a quiet room for the duration of the course and a computer or laptop with internet capabilities. A headphone/speaker is also recommended.

The ITIL Certification Exam is included in all HDAA's ITIL Public and Virtual Course pricing.

Return to our Training Calendar.

About ITIL.

Cancellation & Transfer Policy.

For an On-site quote, please contact HDAA on T: 1300 130 447.



Public:(Non Member) $4110.00 (inc GST)
This course is not currently available online