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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens
People Management , Process Management , Strategy Management
Training & Development , ITIL Framework , Business Relationship Management (BRM) , Measurement & Reporting
ITIL , Service Managment , Service Strategy , Service Design , Service Transition , Service Operation Functions , Continual Service Improvement , CSI , SO , SD ,
HDI® Support Center Analyst (SCA) , HDI® Support Center Manager (SCM) , HDI® Support Center Team Lead (SCTL) , ITIL® Intermediate - Operational Support and Analysis (VIRTUAL COURSE) , KCS Principles
NOTE: This is a Virtual Instructor Led course. No need to travel to a venue. Interact with your instructor and other attendees in real time via a Virtual platform. All you need is a quiet room or space for the 2 days that the course is on, and a computer or laptop with internet capabilities. A headphone/speaker is also recommended.
This new two-day course prepares you for the examination leading to the new Foundation Certificate In IT Service Management, a global certification, recognised in any country.
ITIL® is the most widely adopted approach for IT Service Management in the world. ITIL® 4 provides a practical and flexible approach to move to the new world of digital transformation. By learning ITIL® 4, it allows you to embrace an end-to-end operating model for the delivery and operation of products and services. ITIL® 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps
ITIL 4 foundation is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS).
Our ITIL® training has been developed to help participants gain an extensive understanding of the ITIL® 4 principles and to show how they can improve their work and the work of their organisation as a whole with the ITIL® 4 guidance. In addition, the course offers a rich learning experience that helps the participants understand ITIL® 4 and relate ITIL® to their own work environment. The course can encourage participants to serve as a change champion by sharing and using what they have learned, and continue to learn, about ITIL® 4 to lead and mentor others.
This foundation course is supported by additional learning tools such as pre-course reading materials, post-course reading materials, quick reference cards and a student guidebook, containing practical material for reference back in the workplace.
There are no mandatory pre-requisites for this course.
At the completion of this course, you will:
In order to run the ITIL 4 foundation course over 2 days the certification exam is not taken as part of the course. On completing the course attendees will receive an exam voucher which they can use to book an online exam.
This 60-minute, 40 question, multiple-choice exam is administered by an independent examination body (PeopleCert).
A passing mark of 65% is required to receive your certificate. An exam review is included in the course to help prepare attendees for the certification exam.
Return to our Training Calendar.
About ITIL 4.
Cancellation & Transfer Policy.
For an On-site quote, please contact HDAA on T: 1300 130 447.
For HDAA member pricing please view training course fees in the
Public:(Non Member) $1204.50 (inc GST)Online:(Non Member) $440.00 (inc GST)
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