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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens
Process Management , Strategy Management , Technology Management
Communication , Design & Development , ITIL Framework , Knowledge Management , Reporting , Measurement & Reporting , Vision, Mission & Objectives , Categorisation , Tool Selection
ITSM , Service Management , Incident Management , Problem Management
HDI® Support Center Analyst (SCA) , HDI® Support Center Manager (SCM) , HDI® Support Center Team Lead (SCTL) , ITIL® Intermediate - Service Offerings & Agreements (VIRTUAL COURSE) , KCS Principles
This course is held Virtually so you will need a quiet room for the duration of the course and a computer or laptop with internet capabilities. A headphone/speaker is also recommended.
This accredited course outlines the ITIL best-practice framework and prepares the participant for the ITIL Intermediate - OSA certification exam. This Operational Support & Analysis module will be of interest to candidates wishing to gain a more in-depth understanding of processes and roles, how they are implemented and how they interact.
Although this course is a freestanding qualification, it is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert In IT Service Management Certificate.
The ITIL certificate in Operational Support and Analysis is intended to enable the holders of the certificate to apply the practices in resolution and support of the Service Management Lifecycle and specifically in the following ITIL process, role and function areas:
The ITIL Certification Exam is included with this course. The exam is taken online after the course.
Return to our Training Calendar.
Cancellation & Transfer Policy.
For an On-site quote, please contact HDAA on T: 1300 130 447.
Public:(Non Member) $4110.00 (inc GST)This course is not currently available online
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