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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens
People Management , Process Management , Strategy Management
Communication , Performance Management , Recruitment & Sourcing , Retention , Reward & Recognition , Training & Development , Workforce Planning , Communication , Financial Management , ITIL Framework , Knowledge Management , Reporting , Business Relationship Management (BRM) , Governance & Risk Management , Measurement & Reporting , Organisation Development, Change & Culture , Planning – Strategic, Tactical & Operational , Vision, Mission & Objectives
Management , Leadership , Motivation , Strategy
ITIL® 4 Foundation , HDI® Desktop Support Technician (DST) , HDI® Support Center Analyst (SCA) , HDI® Support Center Team Lead (SCTL) , KCS Principles
This certification verifies that the support centre manager possesses the knowledge of best and common practices necessary to successfully manage the operational and tactical components of a support organization while strategically aligning with the needs of the business.
The support centre manager is responsible for executing the operational and tactical plans of the support organization while satisfying customer and business needs.
Support Center Manager training explores how the support centre’s strategy drives everything the support centre does: service delivery, infrastructure implementation, operational processes, workforce management, and support centre marketing. Designed for both new and experienced support centre managers, this course helps support centre managers satisfy operational demands and build a support centre that aligns with the organization, adds value to the business, and delivers on its commitments.
The HDI Certification Exam is included in all HDAA's HDI Public & Online Course pricing.
Return to our Training Calendar.
Cancellation & Transfer Policy.
For an On-site quote, please contact HDAA on T: 1800 684 278.
Public:(Non Member) $1848.00 (inc GST)This course is not currently available online
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