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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive. Chris Powderly, Support & Services Manager, Allens
Category: People Management , Process Management , Strategy Management
Sub-Category: Training & Development , Business Analysis , Communication , Design & Development , Financial Management , ITIL Framework , Knowledge Management , Reporting , Service Catalogue , Business Relationship Management (BRM) , Measurement & Reporting
ITIL , Service Managment , Service Strategy , Service Design , Service Transition , Service Operation Functions , Continual Service Improvement , CSI , SO , SD ,
HDI® Support Center Analyst (SCA) , HDI® Support Center Manager (SCM) , HDI® Support Center Team Lead (SCTL) , KCS Principles , Managing Difficult Customer Situations
This new course prepares you for the examination leading to the new Foundation Certificate In IT Service Management, a global certification, recognised in any country. This course includes the certification exam.
ITIL® is the most widely adopted approach for IT Service Management in the world. ITIL® 4 provides a practical and flexible approach to move to the new world of digital transformation. By learning ITIL® 4, it allows you to embrace an end-to-end operating model for the delivery and operation of products and services. ITIL® 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps
ITIL 4 foundation is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS).
Our ITIL® training has been developed to help participants gain an extensive understanding of the ITIL® 4 principles and to show how they can improve their work and the work of their organisation as a whole with the ITIL® 4 guidance. In addition, the course offers a rich learning experience that helps the participants understand ITIL® 4 and relate ITIL® to their own work environment. The course can encourage participants to serve as a change champion by sharing and using what they have learned, and continue to learn, about ITIL® 4 to lead and mentor others.
There are no mandatory pre-requisites for this course.
At the completion of this course, you will:
The exam is taken on the afternoon of Day 3 of the course.
This 60-minute, 40 question, multiple-choice exam is administered by an independent examination body (PeopleCert). A passing mark of 65% is required to receive your certificate. An exam review is included in the course to help prepare attendees for the certification exam.
Further Information:
PLEASE NOTE:
Return to our Training Calendar. About ITIL.
Cancellation & Transfer Policy. For an On-site quote, please contact HDAA on T: 1300 130 447.
For HDAA member pricing please view training course fees in the
Cost: Public:(Non Member) $1650.00 (inc GST)Online:(Non Member) $440.00 (inc GST)