1300 130 447
make a knowledge base
available to end users
Source - HDI Report
About the Knowledge Base
Search all the Knowledge Base
Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens
People Management , Process Management , Strategy Management
Training & Development , Business Analysis , Communication , Design & Development , Financial Management , ITIL Framework , Knowledge Management , Reporting , Service Catalogue , Business Relationship Management (BRM) , Measurement & Reporting
ITIL , Service Managment , Service Strategy , Service Design , Service Transition , Service Operation Functions , Continual Service Improvement , CSI , SO , SD ,
HDI® Support Center Analyst (SCA) , HDI® Support Center Team Lead (SCTL) , KCS Principles , Major Incident Management Best Practice , Managing Difficult Customer Situations
This new two-day course prepares you for the examination leading to the new Foundation Certificate In IT Service Management, a global certification, recognised in any country. This course includes the certification exam.
ITIL® is the most widely adopted approach for IT Service Management in the world. ITIL® 4 provides a practical and flexible approach to move to the new world of digital transformation. By learning ITIL® 4, it allows you to embrace an end-to-end operating model for the delivery and operation of products and services. ITIL® 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps
ITIL 4 foundation is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS).
Our ITIL® training has been developed to help participants gain an extensive understanding of the ITIL® 4 principles and to show how they can improve their work and the work of their organisation as a whole with the ITIL® 4 guidance. In addition, the course offers a rich learning experience that helps the participants understand ITIL® 4 and relate ITIL® to their own work environment. The course can encourage participants to serve as a change champion by sharing and using what they have learned, and continue to learn, about ITIL® 4 to lead and mentor others.
There are no mandatory pre-requisites for this course.
At the completion of this course, you will:
In order to run the ITIL 4 foundation course over 2 days the certification exam is not taken as part of the course. On completing the course attendees will receive an exam voucher which they can use to book an online exam.
This 60-minute, 40 question, multiple-choice exam is administered by an independent examination body (PeopleCert).
A passing mark of 65% is required to receive your certificate. An exam review is included in the course to help prepare attendees for the certification exam.
Return to our Training Calendar.
Cancellation & Transfer Policy.
For an On-site quote, please contact HDAA on T: 1300 130 447.
For HDAA member pricing please view training course fees in the
Public:(Non Member) $1540.00 (inc GST)Online:(Non Member) $440.00 (inc GST)
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