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of organisations
 make a knowledge base
available to end users 

Source - HDI Report

About the Knowledge Base

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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

ITIL® 4 Foundation

Date: 04-06 Feb 2020, 9:00 am-5:00 pm
Availability: Public
Certification: ITIL®
Prerequisites: None
Certification Exam Information

ITIL 4 Foundation Training

                      NEW YEAR SALE - All seats just $1100 + GST


This course prepares you for the examination leading to the new Foundation Certificate In IT Service Management, a global certification, recognised in any country. This course includes the certification exam.

ITIL® is the most widely adopted approach for IT Service Management in the world. ITIL® 4 provides a practical and flexible approach to move to the new world of digital transformation. By learning ITIL® 4, it allows you to embrace an end-to-end operating model for the delivery and operation of products and services. ITIL® 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps

ITIL 4 foundation is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS).

Our ITIL® training has been developed to help participants gain an extensive understanding of the ITIL® 4 principles and to show how they can improve their work and the work of their organisation as a whole with the ITIL® 4 guidance. In addition, the course offers a rich learning experience that helps the participants understand ITIL® 4 and relate ITIL® to their own work environment. The course can encourage participants to serve as a change champion by sharing and using what they have learned, and continue to learn, about ITIL® 4 to lead and mentor others.

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There are no mandatory pre-requisites for this course.

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Skills Gained

At the completion of this course, you will:

  • Understand the key concepts of ITIL® service management
  • Understand how ITIL® guiding principles can help an organisation to adopt and adapt ITIL® service management
  • Understand the four dimensions of ITIL® service management
  • Understand the purpose and components of the ITIL® service value system, and activities of the service value chain, and how they interconnect
  • Understand the key concepts of continual improvement
  • Learn the various ITIL® practices 

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Certification Exam

The certification exam will be taken on the afternoon of Day 3.

This 60-minute, 40 question, multiple-choice exam is administered by an independent examination body (PeopleCert).
A passing mark of 65% is required to receive your certificate. An exam review is included in the course to help prepare attendees for the certification exam.

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Who Should Attend:

- All levels of support personnel within an IT service delivery organisation;
- IT Managers;
- Support Team Leaders;
- Service Desk Supervisors;               
- Change Managers;
- Service Level Managers;
- Problem Managers;
- Operations Managers;
- Account Managers who interact between the business and IT;
- Anybody wanted to upgrade their skills from ITIL v3 to ITIL 4.

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This Adelaide course will be held at :
Academy IT
Harmer House
Level 2, 5 Leigh Street,  Adelaide 5000  SA

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Further Information:


  • The ITIL 4 Certification Exam is included in all HDAA's ITIL Public Course pricing; and

  • The ITIL 4 Online Course does not include the Certification Exam.

Return to our Training Calendar.

About ITIL.

Cancellation & Transfer Policy.

For an On-site quote, please contact HDAA on T: 1800 703 735. 



Public:(Non Member) $1210.00 (inc GST)
Online:(Non Member) $440.00 (inc GST)