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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens
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HDI course exams are available on-line and for students attending public or on-site training, are released once a request is made by the student to HDAA via email email@example.com or by phone. HDI exams must be requested within 12 months of the public or on-site course start date. No responsibility will be taken by HDAA for a change in course competencies or exam format if the exam is requested more than 3 months after the course start date.
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In light of this, a company or attendee may make a substitution at any time up to the commencement of the event, provided HDAA is notified of the substitution.
If an attendee notifies HDAA of an inability to attend, and is unable to nominate a substitute then the following cancellation policy applies.
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