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of organisations have a knowledge management program in place.
Source - The State of User-Facing
Knowledge and Knowledge
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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens
HDAA reserves the right to postpone/cancel a training course or an event at any time, at which, paying participants will be entitled to one of the following:
To receive reimbursement or credit, please call HDAA on 1300 130 447 to make appropriate arrangements.
All above costs include GST.
HDI course exams are available on-line and for students attending public or on-site training, are released once a request is made by the student to HDAA via email email@example.com or by phone. HDI exams must be requested within 12 months of the public or on-site course start date. No responsibility will be taken by HDAA for a change in course competencies or exam format if the exam is requested more than 3 months after the course start date.
HDAA recognises that there are times when unforeseen incidents prevent attendees from participating in an event after registering.
In light of this, a company or attendee may make a substitution at any time up to the commencement of the event, provided HDAA is notified of the substitution.
If a paying attendee notifies HDAA of an inability to attend, and is unable to nominate a substitute then the following cancellation policy applies.
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HDAA - Energising the Service & Support Profession
Help Desk Association Australasia Pty Ltd trading as HDAA
T: 1300 130 447 T: +61 (0) 2 9986 1988 F: +61 (0) 2 9986 1330
E: firstname.lastname@example.org W: www.hdaa.com.au A: PO Box 303, Turramurra NSW 2074 Australia
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