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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens
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HDI course exams are available on-line and for students attending public or on-site training, are released once a request is made by the student to HDAA via email firstname.lastname@example.org or by phone. HDI exams must be requested within 12 months of the public or on-site course start date. No responsibility will be taken by HDAA for a change in course competencies or exam format if the exam is requested more than 3 months after the course start date.
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In light of this, a company or attendee may make a substitution at any time up to the commencement of the event, provided HDAA is notified of the substitution.
If a paying attendee notifies HDAA of an inability to attend, and is unable to nominate a substitute then the following cancellation policy applies.
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