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of organisations
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available to end users 

Source - HDI Report

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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens


The HDI Exam Insurance policy (available on HDI courses only) provides certification candidates with one free retake of any HDI certification exam if they fail to pass on their first attempt. Because the standard cost of an exam retake is $108.90, many candidates take advantage of the exam insurance option up front—providing both a safety net and instant savings should they find themselves having to take an exam a second time.

  • Upon purchase of a policy, exam insurance is valid for one year.
  • With an active HDI Exam Insurance policy, the first retake of any HDI certification exam is free to the policy holder if the first attempt to pass the exam was failed.
  • The first attempt at the certification exam must have been taken with an active HDI Exam Insurance policy. Insurance cannot be purchased and applied retroactively.
  • Policy holders are entitled to retakes on multiple certification exams within the policy period, however, only one retake per certification exam topic is permitted (one free retake on the HDI Customer Service Representative exam and one free retake on the KCS Foundation exam, for example).
  • To submit a free retake claim, policy holders can call or email HDAA on 1300 130 447.
HDI Exam Insurance Policy                                                      $55 BUY HDI EXAM INSURANCE

 Please note that exam insurance is not available on ITIL or DevOps exams.