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ITIL Exam Re-sits

ITIL Foundation & Intermediate Exam Re-sits can be purchased from HDAA.
Exams can be taken using either paper based or online options.

The on-line exam is a solution that enables candidates to take examinations online, using their own computer at a time/location of their own choosing. 

Requirements for the taking the on-line Exam

PC - Operating Systems: Windows XP, Vista or 7
Minimum Hardware: Pentium 233 MHz, 64 MB RAM, Webcam

  • Internet Explorer - Versions 8 and 9
  • FireFox - All Versions
  • Safari - All Versions
  • Google Chrome - All Versions
  • Opera - All Versions
  • Mozilla - All Versions.

MAC - Operating Systems: MAC 10.6, 10.7, or 10.8  with Webcam
Browsers: Safari (minimum version 5)

The minimum internet connection speed required for taking the exams is 0.350 Mbps. We strongly recommend you use a wired internet connection to ensure a constant and consistent internet connection. If such a connection is not available, your connection to the exam system may be adversely affected.

Adobe Flash Player must also be pre-installed on your computer.

IMPORTANT NOTE: You may need the relevant admin rights to install the software and related services onto your computer. If you are using a work computer, please confirm you have the appropriate rights to install the software with your IT support. 

Paper Based Exams

Re-sits and exams can also be taken as a paper exam held on the 3rd day of any HDAA public ITIL training course or at our Sydney Offices located in Belrose. To book to sit on a public exam please check the HDAA Training Calendar to choose an appropriate date and then email HDAA with your request or call on T: 1300 130 447.

In the email please state the following information:

  • Type of ITIL Exam required;
  • The date you would like to sit the exam; &
  • To whom the invoice should be addressed.

Please note: When taking an ITIL exam this way you will need to be at the venue no later then 2:00pm and you must provide the trainer with proof of identity, ie. Current Drivers License.


ITIL Foundation Exam or Re-sit (paper based) $275
ITIL Foundation Re-sit (taken online): $286
ITIL Intermediate Re-sit: $407
ITIL Practitioner Re-sit: $440

- Click here for our Training Course Calendar

- Click here for our Training Course Price Guide

If you have further questions, please contact HDAA on T: 1300 130 447.