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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens
Public, Online, Onsite Training
This certification verifies that customer service professionals are knowledgeable in the skills and techniques required to provide exceptional customer service and support in both support centre and call centre environments. It ensures they understand how to assess customer needs while exceeding their expectations.
Front-line customer service representatives interact with your customers every day. Do they have the skills to create first-rate customer experiences? This one-day, skills-building and certification course introduces the skills and techniques required to provide outstanding customer service and support.
Customer Service Representative training focuses on call handling best practices; communication and listening techniques; documentation, problem solving, and troubleshooting skills; conflict negotiation; and responses to difficult customer behaviours.
The HDI Certification Exam is included in all HDAA's HDI Public & Online Training Course pricing.
For pricing please to go to our Price Guide and apply appropriate member level discount or contact HDAA for an On-site Training Quote on T: 1300 130 447.
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- View our Exam Information.
PLEASE NOTE: The online training course does not include the certification exam.
Cancellation & Transfer Policy.
For more information, please contact HDAA on T: 1300 130 447.
Click here to register for Training & Development Courses.
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