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of organisations
 make a knowledge base
available to end users 

Source - HDI Report

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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

ITIL Intermediate – Operational Support and Analysis (OSA)
Training Course Duration : 4 Days
Availability : Onsite , Virtual
Prerequisites : ITIL® Foundation Certificate, ITIL® Foundation v3, ITIL® Foundation v2 to v3 Bridge,
Certification : ITIL®,
Enquire About : Onsite Training