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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens
Public and Onsite Training
ITIL® Foundation Certificate
ITIL® Foundation v3
or ITIL® Foundation v2 to v3 Bridge
This accredited training course outlines the ITIL® best practices framework and prepares the participant for the ITIL Intermediate - OSA certification exam. This Operational Support & Analysis module will be of interest to candidates wishing to gain a more in-depth understanding of processes and roles, how they are implemented and how they interact.
Although this training course is a freestanding qualification, it is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert In IT Service Management Certificate.
The ITIL® certificate in Operational Support and Analysis is intended to enable the holders of the certificate to apply the practices in resolution and support of the Service Management Lifecycle and specifically in the following ITIL process, role and function areas:
The ITIL Certification Exam is included in all HDAA's ITIL Public Training Course pricing.
For pricing contact HDAA for an On-site Training Quote on T: 1300 130 447.
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For more information, please contact HDAA on T: 1300 130 447.
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