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ITIL® Intermediate - Planning, Protection & Optimisation (PPO)

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Training Course Duration: 4 days  

Public/Virtual and  Onsite Training


ITIL® Foundation 2011 Certificate
ITIL® Foundation v3
or ITIL® Foundation v2 to v3 Bridge

Certification: ITIL®
Certification Exam Information
    Enquire about Onsite Training

Enhance your IT Service Management Skills on selected ITIL® processes

Course Overview

The ITIL Certificate in Planning, Protection and Optimisation(PPO) is intended to enable the holders of the certificate to apply PPO practices during the service management lifecycle and specifically in the following key ITIL process and role areas:

Capacity management
Availability management
IT service continuity management (ITSCM)
Information security management
Demand management

The content of the course is based mainly on the best practice guidance contained in the ITIL Service Design publication.

The PPO course is designed to develop organizations’ and individuals’ understanding of the ITIL Service Design processes. It can help ensure that new and updated services, service management systems and tools, technology architecture, processes and measurement systems, methods and metrics are designed to meet user needs and will require little further change once introduced.

Although this training course is a freestanding qualification, it is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert In IT Service Management Certificate.

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Key Topics: 

  • The importance of Service Management as a Practice
  • Planning, Protection and Optimisation processes in the Service Lifecycle
  • Capacity Management – to understand business requirements as they change, and ensure that there is appropriate levels of IT infrastructure to meet these needs
  • Availability Management – to provide the level of uptime as agreed with the business, and understand ways to manage these ongoing
  • IT Service Continuity Management – providing support and capability for Business Continuity Management 
  • Information Security Management – part of overall IT governance
  • Demand Management – anticipating and influencing customer demand for services
  • Planning, Protection and Optimisation roles and responsibilities
  • Technology and implementation considerations
  • Challenges, Critical Success Factors and Risks
  • CSI as a consequence of effective Planning, Protection and Optimisation

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A pass in the ITIL v3 or ITIL 2011 Foundation exam or the ITIL V2-V3 Bridging exam.  Proof will need to be provided before attending the course. 
Candidates should also have exposure to basic concepts in IT and related work experience of at least two years.

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Exam Information:

The Service Operation exam is challenging and consists of a complex multiple-choice, closed book paper of 8 questions, to be answered within 90 minutes. The pass mark is 70% or more. Two practice exam papers will be provided to assist with preparation. Successful candidates will be awarded 3 credits towards the ITIL Expert certification.

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Who Should Attend:

The PPO qualification would be suitable for IT professionals, such as Capacity Managers, Availability Managers, Change Managers, Security Administrators, Applications Support, IT Operations Managers, Network Control and Operation, Network Support, Business Continuity Managers, Security Managers, Service Portfolio Managers, Supplier Relationship Managers.

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Training Methods:

Our public training for this course is held virtually allowing you to minimize the impact on your daily schedule with live, interactive, instructor-led training via a classroom in the cloud. All Virtual courses follow the same framework as our traditional instructor-led training programs, using lectures, demos and exercises through a virtual platform to impart knowledge and skills to students.
HDAA can also train your team at your premises with on-site training. Contact us for details.

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Further Details:

The ITIL Certification Exam is included in all HDAA's ITIL Public/Virtual Course pricing.

For pricing contact HDAA for an On-site Training Quote on T: 1300 130 447.

- View our Training Calendar.

- View our Training Courses.

- View our Learning Methods.

- View our Exam Information.

About ITIL.

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For more information, please contact HDAA on T: 1300 130 447