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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens
ITIL defines major incidents as incidents of highest impact, resulting in significant disruption to the business.
This can mean different things to different organizations, but ultimately it depends on business goals and objectives and is defined by each organization individually.
They demand our urgent and focused attention not only when they occur but in planning activities well ahead of time.
This HDAA training day will help you to determine how to define and detect a major incident, look at the process flow of a major incident, explore ways of taking ownership, and the importance of communication while always working towards a speedy resolution.
The Major Incident
Major Incident Process Flow
Tips for dealing with major IT incidents
What happens after the Incident?
Do’s and Don’ts of Major Incident Management
What role could other ITSM Processes play in a Major Incident?
Closer look at the Roles and Responsibilities of other processes and functions
Let’s look at Best Practice ideas to improve things
This course has been developed to run over 1 full day.
A cut down version can also be run in a 1/2 day format.
For further details please contact us via EMAIL or Phone 1300 130 447
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