of organisations use remote control technologies to provide support.
About the Knowledge Base
Search all the Knowledge Base
Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens
PRINCE2® (Projects IN Controlled Environments) is a process-based methodology for project management. As it is generic, it is flexible enough to be tailored to any project or any organisation, and because it is a best practice solution, it has been proven to work. The real success of Prince2 lies in its complilation of proven best practice in project management taken from project managers, business professionals, consultants and acedemics across multiple organisations and industries over many years. Since its creation, at least 2 million PRINCE2 exams have been sat in over 150 countries worldwide. This is a clear testament to the value of PRINCE2 to businesses, government agencies and individuals all over the world.
PRINCE2 certification will give you the skills to feel confident in managing projects successfully within the workforce.
Get all of your employees on the same wavelength, with the same objectives
Create unity and cohesion between team members and departments using a common project management methodology and language
Promote the probability that projects will be completed within the pre-set timescale, budget, and scope
Ready for adversity and uncertainty - PRINCE2® is flexible and can help a project in crisis due to emphasising the importance of learning lessons from previous decisions, and having predefined tolerances
Encourage accountability of decisions, and proficient authority
Consistent approach to project management and project instigations
Risk Management is accounted for and appreciated
Regular reviews and appraisals to clarify resource utilisation
Ensure quality of product delivery
Optimise customer experience and customer retention
The PRINCE2® Foundation course will provide delegates with a detailed knowledge of the PRINCE2® methodology including the seven processes, seven themes and seven principles central to running a project using the PRINCE2® method.The successful completion of the Foundation exam will give the delegate a recognized Foundation qualification. The Foundation level measures whether a delegate would be able to act as an informed member of a project management team using the PRINCE2® method within a project environment supporting PRINCE2®.
Learn, understand and use the most important concepts of the PRINCE2® method
Monitor a project within the boundaries of the Project Plan
Participate effectively in a project in accordance with the PRINCE2® method
Describe the purpose and major content of all roles, the seven themes, the seven processes and the sub-processes, and the seven principles.
State which management products are input to, or output from, the seven processes.
State the main purpose, and key contents, of the major management products.
State the relationships between processes, deliverables, roles and the management dimensions of a project.
Pass the Foundation Exam
Lay a firm Foundation knowledge to allow delegates to move onto Practitioner Level
Understand the level of responsibility, authority and accountability held by those involved in the project
Articulate the steps needed to guide the project through controlled, well-managed and visible sets of activities to achieve the desired results.
Organizations or Individuals seeing the need for a controlled approach to managing projects. Project managers, consultants and support staff needing a comprehensive understanding of all aspects of the project lifecycle along with the key management documents that should be created during each stage of your project Delegates going onto the PRINCE2® Practitioner Level.
60 minute exam duration
The pass mark is 55% (33/60)
A comprehensive course book is provided for foundation and practitioner courses, along with the AXELOS publication Managing Successful Projects with PRINCE2 (2017).
Experienced PRINCE2® Instructor
None, this course is open to everyone.
Onsite training can be held for between 2-18 staff, but tends to become cost effective when you have at least 6 or 7 staff on the one course. Contact HDAA On-Site Training Enquiry Form to request pricing or phone 1300 130 447.
- View our public Training Calendar.
- View all our Training Courses.
- View our Exam Information.
Cancellation & Transfer Policy.
For more information, please contact HDAA on T: 1300 130 447.
- Contact Us
- IT Membership
- Support Centre Association
- Comparison Guide
- Price Guide
- Membership Conditions
Training & Workshops
- Training Courses
- Recent Workshops
- Cancellation & Transfer Policy
- ITIL Training
- ITIL Foundations
- Support Centre Consulting
- Service Desk Consulting
- Help Desk Consulting
- Media Kit
- Update your details
- New account
© Copyright HDAA. All rights reserved.
HDAA - Energising the Service & Support Profession
Help Desk Association Australasia Pty Ltd trading as HDAA
T: 1300 130 447 T: +61 (0) 2 9986 1988 F: +61 (0) 2 9986 1330
E: firstname.lastname@example.org W: www.hdaa.com.au A: PO Box 303, Turramurra NSW 2074 Australia
ABN: 20 088 292 755
Our Services: ITIL | ITIL Training | ITIL Foundations | IT Membership | Service Desk Association | Support Centre Association | Support Centre Training | Service Desk Training | Help Desk Training | Support Centre Consulting | Service Desk Consulting | Help Desk Consulting
ITIL® and PRINCE2® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
RESILIA™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
DevOps Foundation®, is a registered mark of the DevOps Institute.
HDI® is a Registered Trade Mark. HDAA is the Australasian Gold Partner of HDI®.
KCSSM is a Service Mark of the Consortium for Service Innovation™.
Apollo 13 Insignia image by 'NASA Johnson' (copyright-free) June 2017 via https://www.hq.nasa.gov/alsj/a13/images13.html
WEB DEVELOPMENT PARTNER