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43%

 of organisations
 support both
internal and external
customers

Source - HDI Report


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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

SIAM Foundation AEO Certification

Availability: Currently only available as on-site training 

  Download Brochure           

In this increasingly complex digital world more and more organizations are getting specialist services, applications, and support from external providers. This needs a robust approach that can integrate these in a seamless way, so that as far as the users are concerned there is still a single business-facing IT service organization. 

 
SIAM™ provides this robust approach, which can reduce operational risk and cost, improve the ability to meet the demands of the business, and allow for flexible sourcing and service provider models.
 

Course Outline:

  •         Introduction to Service Integration and Management
  •         Service Integration and Management Implementation Roadmap
  •         Service Integration and Management roles and responsibilities
  •         Service Integration and Management practices
  •         Processes to support Service Integration and Management
  •         Service Integration and Management challenges and risks
  •         Service Integration and Management and other practices
     

This course focuses on students being able to:

  • Understand the main concepts and processes of SIAM that are used in organizations;
  • Establish a SIAM ecosystem in order to better organize the organization's resources;
  • Provide better support during a SIAM implementation by understanding the main considerations for the most important processes;
  • Reduce risks associated with Integrated Services and the SIAM ecosystem;
  • Connect different practices with SIAM to boost and improve the organization’s service provision.
  • Integrate services by using different structures based on SIAM practices and methodology;
  • Recognize the key stages of SIAM implementation in order to better plan its roll-out;
  • Determine SIAM roles and responsibilities in processes and the organization;
  • Better select the most appropriate SIAM practices in line with the organization’s environment and maturity; 
     

Course Duration:

2 days     Exam taken online after course completion.
 

Target Audience:

Service Integration and Management Foundation is aimed at professionals who want to implement SIAM methodology in their organization and in particular professionals who are already working with IT Service Management processes.
 

Certification:

Certification is through EXIN                    
60 minute online exam
40 multiple choice exam questions                             
Pass mark of 65%
 

Related Information:

What is SIAM and why is it important.

 

Further Details:

Complete our On-site Training Enquiry  for further information, or please contact HDAA on T: 1800 283 992.

 

Cancellation & Transfer Policy

- View our Training Calendar.

- View our Price Guide.

- View our Training Courses.

- View our Learning Methods.

- View our Exam Information.

 

AEO Certification