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of organisations
 make a knowledge base
available to end users 

Source - HDI Report

About the Knowledge Base

Quick access for subscribers:

Search all the Knowledge Base

Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

Learning Methods

Instructor Led

Instructor led training courses have limited class sizes. Training Course presenters are Certified Trainers chosen for their industry experience, outstanding knowledge and ability to educate effectively.

Public Training Courses

Public training courses offer you the ability to network with your peers, learn from real life experiences and stay focused on learning by being out of the office. For the organisation it also offers the ability to maintain adequate service coverage by staggering training dates.

View our Public Training Course Calendar.

Public Training Course Locations

HDAA offers the majority of its public training courses in Brisbane, Sydney, Melbourne & Canberra. Some training courses are not run in all of the above states. Our training courses are held at high quality, centrally located venues.

Full details, including a venue map, are in your registration confirmation email and can also be found on the training course calendar here.

Virtual Instructor Led Training

Virtual Instructor Led training is a revolutionary way of utilising cutting-edge technology to allow regional students to attend live instructor-led training from anywhere in Australia via our classroom in the cloud.

HDAA’s Virtual Classroom training will be a popular choice for those looking for a convenient yet undiminished learning experience without the cost and hassle of travel. These scheduled courses allow you to minimize the impact on your daily schedule with live, interactive, instructor-led training via a classroom in the cloud.

  • Eliminate the expense and time related to traveling to a public classroom offering.
  • Get the convenience of online learning with the framework and guidance of a live classroom experience.
  • Remain motivated by a dedicated time and structure for learning, with real time instructor interaction.
  • Maintain the ability to grow your personal network and learn from the experience of fellow students nationwide.

All Virtual courses follow the same framework as our traditional instructor-led training programs, using lectures, demos and exercises through a virtual platform to impart knowledge and skills to students.

All you need is a quiet room for the duration of the course and a computer or laptop with internet capabilities. A headphone/speaker is also recommended.

 Virtual Instructor Led Training enquiry.

On-Site Training

HDAA can train your team at your facility anywhere within Australia and New Zealand, eliminating individual staff travel costs and putting more control in your hands. Control class size and pick training dates that accommodate your business schedule.

Focus on your organization’s key issues and pain points. Save money. With groups of eight or more, this option can be very cost effective.

 On-site Training enquiry.

On-Line Training Courses

Learn virtually anytime, anyplace and at any pace. On-Line training is the most cost effective means for employees to achieve certification and is particularly useful for companies with remote employees. However, self-learning takes a particular mindset and disciplined focus. Students can train from any computer with Internet access. Training courses take approximately 14–18 hours to complete.

View our On-Line Training Courses.


For more information, please contact HDAA on T: 1300 130 447