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Price Guide

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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
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Price Guide

Training Course Price Guide

The table below outlines the price of our Public, Virtual, On-line Training Courses and Exams.

  • All Public Training Course pricing includes the Certification exam, a comfortable learning environment with refreshments & lunch as well as courseware that is designed as a manual of best practices for future reference;
  • Except for the on-line ITIL® Foundation and ITIL® RCV, all other on-line training courses include the certification exam;
  • On-site training course pricing varies depending on the location in which it is delivered and the number of attendees;
  • All pricing includes GST.
 
Non-Member Platinum Gold Silver Bronze Virtual Individual
Annual Membership Fee:
$0.00 $3465.00 $1996.50 $1523.50 $990.00 $605.00 $220.00
 
Workshop & Event Fees:
Workshop fees per additional seats:
$440.00 $110.00 $165.00 $199.00 $255.00 $255.00 $55.00
Complimentary Seats
0 6 4 3 2 0 0
 
Training Course Fees:
Public and Virtual Courses
ITIL® Foundation $1782.00 $1389.96 $1470.15 $1514.70 $1568.16 $1603.80 $1514.70
ITIL® Practitioner (VIRTUAL COURSE) $1870.00 $1458.60 $1542.75 $1589.50 $1645.60 $1683.00 $1589.50
ITIL® Service Catalogue $1650.00 $1287.00 $1361.25 $1402.50 $1452.00 $1485.00 $1402.50
ITIL® Intermediate - Operational Support and Analysis (VIRTUAL COURSE) $4110.00 $3205.80 $3390.75 $3493.50 $3616.80 $3699.00 $3493.50
ITIL® Intermediate - Service Design (VIRTUAL COURSE) $4110.00 $3205.80 $3390.75 $3493.50 $3616.80 $3699.00 $3493.50
ITIL® Intermediate - Release, Control & Validation (RCV) $4110.00 $3205.80 $3390.75 $3493.50 $3616.80 $3699.00 $3493.50
ITIL® Intermediate - Service Offerings & Agreements (VIRTUAL COURSE) $4110.00 $3205.80 $3390.75 $3493.50 $3616.80 $3699.00 $3493.50
HDI® Customer Service Representative (CSR) $1100.00 $858.00 $907.50 $935.00 $968.00 $990.00 $935.00
HDI® Support Center Analyst (SCA) $1650.00 $1287.00 $1361.25 $1402.50 $1452.00 $1485.00 $1402.50
HDI® Desktop Support Technician (DST) $1650.00 $1287.00 $1361.25 $1402.50 $1452.00 $1485.00 $1402.50
HDI® Support Center Team Lead (SCTL) $1870.00 $1458.60 $1542.75 $1589.50 $1645.60 $1683.00 $1589.50
HDI® Support Center Manager (SCM) $2310.00 $1801.80 $1905.75 $1963.50 $2032.80 $2079.00 $1963.50
HDI® Problem Management Professional (PM) $1870.00 $1458.60 $1542.75 $1589.50 $1645.60 $1683.00 $1589.50
KCS Principles $1870.00 $1458.60 $1542.75 $1589.50 $1645.60 $1683.00 $1589.50
KCS Foundations $1155.00 $900.90 $952.88 $981.75 $1016.40 $1039.50 $981.75
RESILIA™ Foundation (VIRTUAL COURSE) $3201.00 $2496.78 $2640.82 $2720.85 $2816.88 $2880.90 $2720.85
RESILIA™ Practitioner (VIRTUAL COURSE) $2508.00 $1956.24 $2069.10 $2131.80 $2207.04 $2257.20 $2131.80
Online Courses
ITIL® Foundation $313.15 $244.26 $258.35 $266.18 $275.57 $281.83 $266.18
ITIL® Intermediate - Release, Control & Validation (RCV) $792.00 $617.76 $653.40 $673.20 $696.96 $712.80 $673.20
HDI® Customer Service Representative (CSR) $544.50 $424.71 $449.21 $462.82 $479.16 $490.05 $462.82
HDI® Support Center Analyst (SCA) $825.00 $643.50 $680.62 $701.25 $726.00 $742.50 $701.25
HDI® Technical Support Professional (TSP) $825.00 $643.50 $680.62 $701.25 $726.00 $742.50 $701.25
HDI® Desktop Support Technician (DST) $825.00 $643.50 $680.62 $701.25 $726.00 $742.50 $701.25
HDI® Support Center Team Lead (SCTL) $907.50 $707.85 $748.69 $771.38 $798.60 $816.75 $771.38
KCS Foundations $605.00 $471.90 $499.12 $514.25 $532.40 $544.50 $514.25
Support Centre Metrics and Measurements $495.00 $386.10 $408.38 $420.75 $435.60 $445.50 $420.75
Exam Fees (Standard price for all)
HDI®
Customer Service Representative $220.00
Support Center Analyst $220.00
Desktop Support Technician $220.00
Support Center Team Lead $220.00
KCS Foundation $220.00
Support Center Manager $308.00
KCS Principles $308.00
HDI Practice Exams $90.20
HDI Exam Resit $115.50
HDI Exam Extention $60.50
HDI Exam Insurance $55.00
ITIL®
ITIL Practitioner $440.00
ITIL Intermediate - Release, Control & Validation (RCV) Online Exam (Web Proctored) $462.00
ITIL foundation Exam Resit (can only be purchased if training has been done through HDAA) $297.00
ITIL foundation v3 Online Exam (Web Proctored) $330.00