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Price Guide

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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

Price Guide

Training Course Price Guide

The table below outlines the price of our Public, Virtual, On-line Training Courses and Exams.

  • All Public Training Course pricing includes the Certification exam, a comfortable learning environment with refreshments & lunch as well as courseware that is designed as a manual of best practices for future reference;
  • Except for the on-line ITIL® Foundation and ITIL® RCV, all other on-line training courses include the certification exam;
  • On-site training course pricing varies depending on the location in which it is delivered and the number of attendees;
  • All pricing includes GST.
 
Non-Member Platinum Gold Silver Bronze Virtual Individual
Annual Membership Fee:
$0.00 $3465.00 $1996.50 $1523.50 $990.00 $605.00 $220.00
 
Workshop & Event Fees:
Workshop fees per additional seats:
$440.00 $110.00 $165.00 $199.00 $255.00 $255.00 $55.00
Complimentary Seats
0 6 4 3 2 0 0
 
Training Course Fees:
Public and Virtual Courses
ITIL® 4 Foundation $1540.00 $1201.20 $1270.50 $1309.00 $1355.20 $1386.00 $1309.00
ITIL® Intermediate - Operational Support and Analysis (VIRTUAL COURSE) $4110.00 $3205.80 $3390.75 $3493.50 $3616.80 $3699.00 $3493.50
ITIL® Intermediate - Release, Control & Validation (VIRTUAL COURSE) $4110.00 $3205.80 $3390.75 $3493.50 $3616.80 $3699.00 $3493.50
ITIL® Intermediate - Service Offerings & Agreements (VIRTUAL COURSE) $4110.00 $3205.80 $3390.75 $3493.50 $3616.80 $3699.00 $3493.50
ITIL® Intermediate - Service Design (VIRTUAL COURSE) $4110.00 $3205.80 $3390.75 $3493.50 $3616.80 $3699.00 $3493.50
ITIL® Intermediate - Service Strategy (VIRTUAL COURSE) $4110.00 $3205.80 $3390.75 $3493.50 $3616.80 $3699.00 $3493.50
ITIL® Intermediate - Service Operation (VIRTUAL COURSE) $4110.00 $3205.80 $3390.75 $3493.50 $3616.80 $3699.00 $3493.50
ITIL® Intermediate - Service Transition (VIRTUAL COURSE) $4110.00 $3205.80 $3390.75 $3493.50 $3616.80 $3699.00 $3493.50
HDI® Support Center Analyst (SCA) $1650.00 $1287.00 $1361.25 $1402.50 $1452.00 $1485.00 $1402.50
HDI® Desktop Support Technician (DST) $1650.00 $1287.00 $1361.25 $1402.50 $1452.00 $1485.00 $1402.50
HDI® Support Center Team Lead (SCTL) $1980.00 $1544.40 $1633.50 $1683.00 $1742.40 $1782.00 $1683.00
HDI® Support Center Manager (SCM) $2310.00 $1801.80 $1905.75 $1963.50 $2032.80 $2079.00 $1963.50
KCS Foundations $1155.00 $900.90 $952.88 $981.75 $1016.40 $1039.50 $981.75
KCS Principles $1980.00 $1544.40 $1633.50 $1683.00 $1742.40 $1782.00 $1683.00
RESILIA™ Foundation (VIRTUAL COURSE) $3201.00 $2496.78 $2640.82 $2720.85 $2816.88 $2880.90 $2720.85
RESILIA™ Practitioner (VIRTUAL COURSE) $2508.00 $1956.24 $2069.10 $2131.80 $2207.04 $2257.20 $2131.80
Online Courses
ITIL® 4 Foundation $440.00 $343.20 $363.00 $374.00 $387.20 $396.00 $374.00
ITIL® v3 Foundation $363.00 $283.14 $299.48 $308.55 $319.44 $326.70 $308.55
ITIL® Intermediate - Release, Control & Validation (RCV) $792.00 $617.76 $653.40 $673.20 $696.96 $712.80 $673.20
ITIL 4 Foundation Online Course with EXAM $836.00 $652.08 $689.70 $710.60 $735.68 $752.40 $710.60
HDI® Customer Service Representative (CSR) $605.00 $471.90 $499.12 $514.25 $532.40 $544.50 $514.25
HDI® Technical Support Professional (TSP) $935.00 $729.30 $771.38 $794.75 $822.80 $841.50 $794.75
HDI® Support Center Analyst (SCA) $880.00 $686.40 $726.00 $748.00 $774.40 $792.00 $748.00
HDI® Desktop Support Technician (DST) $880.00 $686.40 $726.00 $748.00 $774.40 $792.00 $748.00
HDI® Support Center Team Lead (SCTL) $1017.50 $793.65 $839.44 $864.88 $895.40 $915.75 $864.88
KCS Foundations $660.00 $514.80 $544.50 $561.00 $580.80 $594.00 $561.00
Exam Fees (Standard price for all)
HDI®
Customer Service Representative $220.00
Support Center Analyst $253.00
Desktop Support Technician $253.00
Support Center Team Lead $275.00
KCS Foundation $220.00
Support Center Manager $330.00
KCS Principles $330.00
HDI Practice Exams $90.20
HDI Exam Resit $115.50
HDI Exam Extention $60.50
HDI Exam Insurance $55.00
ITIL®
ITIL Practitioner $473.00
ITIL v3 Intermediate - Release, Control & Validation (RCV) Online Exam (Web Proctored) $462.00
ITIL 4 foundation Online Exam voucher $363.00
ITIL foundation v3 Online Exam (Web Proctored) $352.00