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74%

 
of organisations
 make a knowledge base
available to end users 



Source - HDI Report


About the Knowledge Base

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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

Price Guide

Training Course Price Guide

The table below outlines the price of our Public, Virtual, On-line Training Courses and Exams.

  • All Public Training Course pricing includes the Certification exam, a comfortable learning environment with refreshments & lunch as well as courseware that is designed as a manual of best practices for future reference;
  • Except for the on-line ITIL® Foundation and ITIL® RCV, all other on-line training courses include the certification exam;
  • On-site training course pricing varies depending on the location in which it is delivered and the number of attendees;
  • All pricing includes GST.
 
Non-Member Platinum Gold Silver Bronze Virtual Individual
Annual Membership Fee:
$0.00 $3465.00 $1996.50 $1523.50 $990.00 $605.00 $220.00
 
Workshop & Event Fees:
Workshop fees per additional seats:
$440.00 $110.00 $165.00 $199.00 $255.00 $255.00 $55.00
Complimentary Seats
0 6 4 3 2 0 0
 
Training Course Fees:
Public and Virtual Courses
ITIL® 4 Foundation With Exam $1540.00 $1201.20 $1270.50 $1309.00 $1355.20 $1386.00 $1309.00
HDI® Support Center Analyst (SCA) $1650.00 $1287.00 $1361.25 $1402.50 $1452.00 $1485.00 $1402.50
HDI® Desktop Advanced Support Technician (DAST) $1738.00 $1355.64 $1433.85 $1477.30 $1529.44 $1564.20 $1477.30
HDI® Support Center Team Lead (SCTL) $1980.00 $1544.40 $1633.50 $1683.00 $1742.40 $1782.00 $1683.00
HDI® Support Center Manager (SCM) $2310.00 $1801.80 $1905.75 $1963.50 $2032.80 $2079.00 $1963.50
KCS Foundations $1155.00 $900.90 $952.88 $981.75 $1016.40 $1039.50 $981.75
KCS Principles $1980.00 $1544.40 $1633.50 $1683.00 $1742.40 $1782.00 $1683.00
RESILIA™ Foundation (VIRTUAL COURSE) $3201.00 $2496.78 $2640.82 $2720.85 $2816.88 $2880.90 $2720.85
RESILIA™ Practitioner (VIRTUAL COURSE) $2508.00 $1956.24 $2069.10 $2131.80 $2207.04 $2257.20 $2131.80
Managing Difficult Customer Situations $1155.00 $900.90 $952.88 $981.75 $1016.40 $1039.50 $981.75
Online Courses
ITIL® 4 Foundation With Exam $836.00 $652.08 $689.70 $710.60 $735.68 $752.40 $710.60
ITIL® v3 Foundation $363.00 $283.14 $299.48 $308.55 $319.44 $326.70 $308.55
HDI® Customer Service Representative (CSR) $671.00 $523.38 $553.58 $570.35 $590.48 $603.90 $570.35
HDI® Support Center Analyst (SCA) $990.00 $772.20 $816.75 $841.50 $871.20 $891.00 $841.50
HDI® Desktop Advanced Support Technician (DAST) $1100.00 $858.00 $907.50 $935.00 $968.00 $990.00 $935.00
HDI® Support Center Team Lead (SCTL) $1199.00 $935.22 $989.18 $1019.15 $1055.12 $1079.10 $1019.15
KCS Foundations $671.00 $523.38 $553.58 $570.35 $590.48 $603.90 $570.35
Exam Fees (Standard price for all)
HDI®
Support Center Analyst $385.00
Desktop Advanced Support Technician $385.00
Support Center Team Lead $385.00
KCS Foundation $275.00
Support Center Manager $429.00
KCS Principles $429.00
HDI Practice Exams $90.20
HDI Exam Resit $115.50
HDI Exam Extention $60.50
HDI Exam Insurance $55.00
ITIL®
ITIL Practitioner (unavailable) $0.00
ITIL v3 Intermediate - Release, Control & Validation (RCV) Online Exam (Unavailable) $0.00
ITIL 4 foundation Online Exam voucher $385.00
ITIL foundation v3 Online Exam Voucher $352.00