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of organisations
 make a knowledge base
available to end users 

Source - HDI Report

About the Knowledge Base

Quick access for subscribers:

Search all the Knowledge Base

Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

Which Type of Training Course would you like to Register for, or Enquire about?

Public Training

Presented by Certified Trainers chosen for their industry experience, outstanding knowledge and ability to educate effectively, public training courses allow students to actively participate in exercises and discussions as well as network with peers from other companies. Benefits of public training courses include:

  • Maintain adequate coverage in your support/service centre by staggering training dates;
  • Allow attendees to focus on learning by being out of the office; &
  • Structured discussions facilitate networking & learning from real-world experiences.

Venue & Timing Information
Our training courses are held at high quality, centrally located venues and run from 9:00am-5:00pm.

Register via the  Public Training Calendar.

Contact HDAA about public training on T: 1300 130 447 or enquire here.

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On-Line Training

Online, self-paced training allows students to train at their own speed, permitting them to concentrate on areas of specific need. Students can train from any computer with Internet access, & training courses take approximately 10-12 hours to complete.

  • Learn virtually anytime, any place, & at any pace;
  • Online training can be the most cost effective means for employees to achieve certification, particularly for companies with remote employees or multiple office locations; &
  • Ramp up employees quickly. Courses can be activated in as short as 24 hours.

Once registered for an online training course, you have 12 weeks to complete the training course. A  28-day extension is available for online training courses. Extension fee is $55. Contact the HDAA on T: 1300 130 447.

Click here to view Training Courses that are available online and to register

Contact HDAA about on-line training on T: 1300 130 447 or enquire here.

Supported Browsers:
Currently, HDI only supports Internet Explorer versions 6 through 9. We cannot guarantee full functionality on other browsers (e.g., Firefox, Safari, etc.).
Mac Users: While some users have reported being able to use alternate operating systems, we do not support any operating systems other than Windows at this time.

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On-Site Training

HDAA can train your team at your facility, eliminating individual travel costs and putting more control in your hands. Some of the benefits of on-site training include:

  • Control class size and pick training dates that accommodate your business schedule;
  • Focus on your organization’s key issues and pain points; &
  • Save money. With groups of eight or more, this option can be very cost effective.

Contact HDAA about on-site training on T: 1300 130 447 or complete our Onsite Training Enquiry Form for a quote.

- Click here for our Training Course Calendar

- Click here for our Training Course Price Guide.

for further information, please contact HDAA on T: 1300 130 447.