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About the Knowledge Base

Quick access for subscribers:

Search all the Knowledge Base

Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens


ITIL Training

ITIL Foundation Training
ITIL Practitioner Training
DevOps Training
Support Centre Training

Support Centre Consulting
Service Desk Consulting

Service Desk Association

On-line Training Courses available

The below HDI Certification training courses are all available to be taken on-line. Pricing for these on-line training courses also includes the certification exam. If you would like to purchase one of these training courses Click here.

Already purchased your course and want to start

If you have already purchased your training course and have received your log in and password details from HDI USA please click on the below link to enter the online training course site.


We hope you enjoy your online training experience and good luck!

- Click here for our Training Course Calendar

- Click here for our Training Course Price Guide.

Any questions, please contact HDAA on T: 1300 130 447.