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Support in a Digital World , Support in a Digital World , Support in a Digital World
What will the world of support look like by 2020 and how should you prepare?
With digital disruption going on all around, emerging technologies like bots and IoT and the high rates of adoption of XaaS we can guarantee that our old support models will not suffice.
This workshop will give an overview of the challenges and new approaches we need to remain relevant in the digital future.
This thought-provoking workshop will cover:
As an avid technology and management advocate, Dave thrives on his role as an IT Management advisor. As a founder of two leading IT management consulting businesses, David has enjoyed breaking new ground in how IT can best serve the business.
As an advisor, David has worked with many of Australia’s Tier 1 companies and Government agencies. In recent times he has been working on IT Operating Model Design, Service Management Office and SIAM, and most recently DevOps has become his passion as the driver of IT value for the Enterprise.
Registration: from 12:30pm (light refreshments will be available from this time)
Workshop: 1pm - 3pm
Networking: 3pm - 5pm (join your industry peers to discuss topics of interest over canapes and drinks)
Venue: Novotel Canberra, 65 Northbourne Ave, Canberra ACT 02 6245 5000
For more information, please contact HDAA on T: 1300 130 447.
Non Member: $440.00 (inc GST)
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