About the Knowledge Base
Search all the Knowledge Base
Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens
No Result Found
Support in a Digital World , Support in a Digital World
What will the world of support look like by 2020 and how should you prepare?
With digital disruption going on all around, emerging technologies like bots and IoT and the high rates of adoption of XaaS we can guarantee that our old support models will not suffice.
This workshop will give an overview of the challenges and new approaches we need to remain relevant in the digital future.
This thought-provoking workshop will cover:
As an avid technology and management advocate, Dave thrives on his role as an IT Management advisor. As a founder of two leading IT management consulting businesses, David has enjoyed breaking new ground in how IT can best serve the business.
As an advisor, David has worked with many of Australia’s Tier 1 companies and Government agencies. In recent times he has been working on IT Operating Model Design, Service Management Office and SIAM, and most recently DevOps has become his passion as the driver of IT value for the Enterprise.
Registration: from 12:30pm (light refreshments will be available from this time)
Workshop: 1pm - 3pm
Networking: 3pm - 5pm (join your industry peers to discuss topics of interest over canapes and drinks)
Venue: Novotel Canberra, 65 Northbourne Ave, Canberra ACT 02 6245 5000
For more information, please contact HDAA on T: 1300 130 447.
Non Member: $440.00 (inc GST)
- Contact Us
- IT Membership
- Support Centre Association
- Comparison Guide
- Price Guide
- Membership Conditions
Training & Workshops
- Training Courses
- Recent Workshops
- Cancellation & Transfer Policy
- ITIL Training
- ITIL Foundations
- Support Centre Consulting
- Service Desk Consulting
- Help Desk Consulting
- Media Kit
- Update your details
- New account
© Copyright HDAA. All rights reserved.
HDAA - Energising the Service & Support Profession
Help Desk Association Australasia Pty Ltd trading as HDAA
T: 1300 130 447 T: +61 (0) 2 9986 1988 F: +61 (0) 2 9986 1330
W: www.hdaa.com.au A: PO Box 303, Turramurra NSW 2074 Australia
ABN: 20 088 292 755
Our Services: ITIL | ITIL Training | ITIL Foundations | IT Membership | Service Desk Association | Support Centre Association | Support Centre Training | Service Desk Training | Help Desk Training | Support Centre Consulting | Service Desk Consulting | Help Desk Consulting
ITIL® and PRINCE2® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
RESILIA™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The APMG-International Service Catalogue and Swirl Device logo is a trade mark of The APM Group Limited.
DevOps Foundation®, is a registered mark of the DevOps Institute.
HDI® is a Registered Trade Mark. HDAA is the Australasian Gold Partner of HDI®.
KCSSM is a Service Mark of the Consortium for Service Innovation™.
Apollo 13 Insignia image by 'NASA Johnson' (copyright-free) June 2017 via https://www.hq.nasa.gov/alsj/a13/images13.html
WEB DEVELOPMENT PARTNER