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Major Incident Management

Date: 15 Nov 2018, 1:00 pm - 5:00 pm
Venue: Novotel Canberra, 65 Northbourne Ave
Availability: Public

Major Incident Management Workshop

Workshop Overview

If you want to drop the act, pretending to have it all under control, or feel you need to send your brain on holiday in a world where we need to constantly learn and evolve, join Nevine Iskandar where she will talk about the Major Incident Management Process in an easy-going and relaxed atmosphere.

Walk away with ideas and knowledge that will get you closer to understanding or even improving your organisations approach to dealing with Major Incidents.  
Join us for a fun session to talk about some serious stuff
What will we be discussing:
  • Let us kick off with this shocking revelation:
     - ONLY 1% of surveyed companies NEVER miss their Major Incident resolution times.
  • The line between the Incident, Major Incident and IT Service Continuity processes…
      …and when to cross it.
  • If you are planning to manage Major Incident in the same way, you are managing normal incidents, you might just be doomed… 
  • Does anyone have the guts to tell you?  Now is the time to find your real friends that will tell you when your lipstick is smeared
  • When and How to declare a Major Incident... and how impossible it is for most organisations … and the reason why.
  • To Panic, or not to Panic… That is the question.
     Be honest, do you really know the Business Impact?
     Do you know what to do?
  • “But mum, everyone is doing it…” 
     How do you stack up against the rest? 
     Let’s look at the results from a global survey conducted in 2018 to reveal some truths about Major Incidents. 
  • What does the Major Incident Response Team look like? 
  • Getting the message out – Communications Tips and Tricks including the “what, when, who to, who from, who by, frequency, detail, freedom to choose and more”
  • Build not only 1 Communications Bridge…    Build 3 
  • With great POWER, comes great RESPONSIBILITY.
     - The power of the TEAM
     - The power of the Major Incident Owner
     - The power of … ? 

Don’t forget HDAA members receive complimentary seats to HDAA workshops;

  • Platinum members – 6 complimentary seats
  • Gold members – 4 complimentary seats
  • Silver members – 3 complimentary seats
  • Bronze members – 2 complimentary seats

Register online (you will need to be signed in as the member company representative to register for complimentary seats online) or else contact HDAA via email or by phone (1300 130 447) to register directly

 Workshop Facilitator

   Nevine IskanderNevine Iskandar 
   Consultant and Trainer

   E2E ITSM Consulting Pty. Ltd.

Nevine is an accomplished ITSM Transformation consultant with over 26 years’ experience within the IT industry and a further 8 years’ experience in logistics.

As an experienced consultant, Nevine has an entrepreneurial mind, and a great ability to capitalize on her diverse background and knowledge to develop hybrid service and capability improvement solutions that are pragmatic, cost effective and value add to her clients.  

Workshop Details

Registration:  from 12:30pm (light refreshments will be available from this time)
Workshop:  1pm - 3pm
Networking: 3pm - 5pm (join your industry peers to discuss topics of interest over canapes and drinks)
Venue: Novotel Canberra, 65 Northbourne Ave,  Canberra ACT    02 6245 5000

For more information, please contact HDAA on T: 1300 130 447.


Non Member: $440.00 (inc GST)