1300 130 447

Blog Email Google+
Price Guide

About the Knowledge Base

Quick access for subscribers:

Search all the Knowledge Base

Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

ITIL 4 - Are You Ready?



Process Management

ITIL Framework



No Result Found


Related Content:

No Result Found

Date: 13-20 Feb 2019, 1:00 pm - 5:00 pm
Venue: Sydney, Melbourne, Brisbane and Canberra
Availability: Public

Workshop Outcomes and/or Deliverables

Click here to view workshop video and presentation slides (NOTE - You must be logged in as an HDAA Member Representative Bronze Level and above to gain access) Access can be purchased by Non-members for $200, Virtual members for $115 and Individual members for $100. Contact HDAA if you would like to purchase access.

Workshop Overview

Over 90% of Fortune 500 companies adopt some form of the ITIL framework and over 20 Million people around the world already have certification.

The Fundamentals of Service Management remain as important today as ever before. The ITIL 4 framework provides evolving practical guidance on the application of new technologies and ways of working as they emerge. ITIL 4 also recognises that Customer Value must be at the heart of everything we do.

What is ITIL 4
Is a framework update that provides practical guidance on new ways of working and emerging technologies. ITIL® 4, through its framework, helps organizations  to connect and align these different challenges that are relevant not only to ITSM professionals, but also by a wider range of professionals working in the digital world.
ITIL 4 expands previous versions by providing a practical and flexible basis to support organizations on their journey to the new world of digital transformation. It provides an end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services and enables IT teams to continue to play a crucial role in wider business strategy.
Why did ITIL need to be updated?
We are in a time of unprecedented change, known as the ‘Fourth Industrial Revolution’. It is characterised by the digital transformation of our world and the unavoidable interaction between humans, digital technologies and physical assets. It is an increasingly fast paced and complex environment, requiring organizations to be more agile, better equipped to adapt what they do and ready to adopt new ways of working to succeed.
Make sure you have a framework in place that can add value to your organisation - no matter what service you are providing.

Workshop Outline

  • The similarities between ITIL v3 and ITIL 4, as well as what is different/new;
  • Explain the new ITIL 4 certification path and options to transition from ITIL v3 to ITIL 4;
  • Discuss the certification scenarios to help you to obtain your desired certification level:
    • If you are ITIL v3 certified learn how you can update your skills;
  • Discuss ITIL v3 relevance and whether your organisation should stay with ITIL v3 or migrate to ITIL 4;
  • What tools and support are available to help you make the change

Workshop Facilitator

Mr Scott Tunn

As well as being a member of the international development team for ITIL 4, Scott's background includes being a certified Expert in Service Management, holding expert level certifications in ITIL, Prince2, MOF, RESILIA and ISO/IEC 20000. Scott also holds a Degree in Management, Degree in Business Administration and a Degree in Multimedia production.  



Non Member: $440.00 (inc GST)