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The Fundamentals of Service Management remain as important today as ever before. The ITIL 4 framework provides evolving practical guidance on the application of new technologies and ways of working as they emerge. ITIL 4 also recognises that Customer Value must be at the heart of everything we do.
What is ITIL 4
Is a framework update that provides practical guidance on new ways of working and emerging technologies. ITIL® 4, through its framework, helps organizations to connect and align these different challenges that are relevant not only to ITSM professionals, but also by a wider range of professionals working in the digital world.
ITIL 4 expands previous versions by providing a practical and flexible basis to support organizations on their journey to the new world of digital transformation. It provides an end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services and enables IT teams to continue to play a crucial role in wider business strategy.
Why did ITIL need to be updated?
We are in a time of unprecedented change, known as the ‘Fourth Industrial Revolution’. It is characterised by the digital transformation of our world and the unavoidable interaction between humans, digital technologies and physical assets. It is an increasingly fast paced and complex environment, requiring organizations to be more agile, better equipped to adapt what they do and ready to adopt new ways of working to succeed.
Make sure you have a framework in place that can add value to your organisation - no matter what service you are providing.
Mr Scott Tunn
As well as being a member of the international development team for ITIL 4, Scott's background includes being a certified Expert in Service Management, holding expert level certifications in ITIL, Prince2, MOF, RESILIA and ISO/IEC 20000. Scott also holds a Degree in Management, Degree in Business Administration and a Degree in Multimedia production.
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