About the Knowledge Base
Search all the Knowledge Base
Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens
No Result Found
Actioning the Service Value System through Building a Service Profile , Actioning the Service Value System through Building a Service Profile , Actioning the Service Value System through Building a Service Profile
Register to join us for an informative afternoon looking at the Service Value System introduced in ITIL 4 and how it can help your organisation.
ITIL4 introduces the SVS - an overarching service value system where every service has its own unique value chain beginning with an opportunity or demand and resulting in value creation for our customers.
These value chains rely on guiding principles plus the collaboration of components and activities from our delivery ecosystems.
To put this theory to work we will build a service profile. Through service profiling we can visualise what a service collaboration looks like and what resources and capabilities are needed to support and enable the value chain.
Our key services also need a dashboard of important indicators and success factors. We will explore ITIL4’s Reporting and Measurement practice plus what complimentary frameworks and standards can be leveraged to design an informative dashboard that supports good decision making and ongoing continual service improvement.
Don’t forget HDAA members receive complimentary seats to HDAA workshops;
Register online (you will need to be signed in as the member company representative to register for complimentary seats online) or else contact HDAA via email or by phone (1300 130 447) to register directly
Service Management Provocateur
Kathryn Howard has over 30 years’ experience in IT with 15 in service management and delivery.
She is an international speaker having presented in the US, UK, Europe, NZ, plus regularly in Australia and holds multiple industry certifications including ITIL Expert.
Kathryn is passionate about helping organisations deliver valuable products and services through the reinvention of IT and the application of converging standards and frameworks. With a firm belief in lifelong learning and community collaboration through diversity, Kathryn is also a longstanding mentor for FITT (Females in Information Technology and Telecommunications).
Registration: from 12:30pm (light refreshments will be available from this time)
Workshop: 1pm - 3pm
Networking: 3pm - 5pm (join your industry peers to discuss topics of interest over canapes and drinks)
Venue : Radisson Hotel Sydney, 72 Liverpool Street, Sydney Ph:8268 8888
For more information, please contact HDAA on T: 1300 130 447.
Non Member: $440.00 (inc GST)
- Contact Us
- IT Membership
- Support Centre Association
- Comparison Guide
- Price Guide
- Membership Conditions
Training & Workshops
- Training Courses
- Recent Workshops
- Cancellation & Transfer Policy
- ITIL Training
- ITIL Foundations
- Support Centre Consulting
- Service Desk Consulting
- Help Desk Consulting
- Media Kit
- Update your details
- New account
© Copyright HDAA. All rights reserved.
HDAA - Energising the Service & Support Profession
Help Desk Association Australasia Pty Ltd trading as HDAA
T: 1300 130 447 T: +61 (0) 2 9986 1988 F: +61 (0) 2 9986 1330
E: firstname.lastname@example.org W: www.hdaa.com.au A: PO Box 303, Turramurra NSW 2074 Australia
ABN: 20 088 292 755
Our Services: ITIL | ITIL Training | ITIL Foundations | IT Membership | Service Desk Association | Support Centre Association | Support Centre Training | Service Desk Training | Help Desk Training | Support Centre Consulting | Service Desk Consulting | Help Desk Consulting
ITIL® and PRINCE2® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
RESILIA™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
DevOps Foundation®, is a registered mark of the DevOps Institute.
HDI® is a Registered Trade Mark. HDAA is the Australasian Gold Partner of HDI®.
KCSSM is a Service Mark of the Consortium for Service Innovation™.
Apollo 13 Insignia image by 'NASA Johnson' (copyright-free) June 2017 via https://www.hq.nasa.gov/alsj/a13/images13.html
WEB DEVELOPMENT PARTNER