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HDAA WORKSHOP

HDAA Workshop - SVS

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Actioning the Service Value System through Building a Service Profile

Register
Date: 20 Jun 2019, 1:00 pm - 5:00 pm
Venue: Radisson on Flagstaff Gardens, 380 Williams Street MELBOURNE
Availability: Public
 

Workshop Overview

Register to join us for an informative afternoon looking at the Service Value System introduced in ITIL 4 and how it can help your organisation.

ITIL4 introduces the SVS - an overarching service value system where every service has its own unique value chain beginning with an opportunity or demand and resulting in value creation for our customers. 

These value chains rely on guiding principles plus the collaboration of components and activities from our delivery ecosystems. 

To put this theory to work we will build a service profile.  Through service profiling we can visualise what a service collaboration looks like and what resources and capabilities are needed to support and enable the value chain. 

Our key services also need a dashboard of important indicators and success factors. We will explore ITIL4’s Reporting and Measurement practice plus what complimentary frameworks and standards can be leveraged to design an informative dashboard that supports good decision making and ongoing continual service improvement.


Don’t forget HDAA members receive complimentary seats to HDAA workshops;

  • Platinum members – 6 complimentary seats
  • Gold members – 4 complimentary seats
  • Silver members – 3 complimentary seats
  • Bronze members – 2 complimentary seats

Register online (you will need to be signed in as the member company representative to register for complimentary seats online) or else contact HDAA via email or by phone (1300 130 447) to register directly


Workshop Facilitator

Kathryn Howard
Service Management Provocateur 

Kathryn Howard has over 30 years’ experience in IT with 15 in service management and delivery.

She is an international speaker having presented in the US, UK, Europe, NZ, plus regularly in Australia and holds multiple industry certifications including ITIL Expert.

Kathryn is passionate about helping organisations deliver valuable products and services through the reinvention of IT and the application of converging standards and frameworks. With a firm belief in lifelong learning and community collaboration through diversity, Kathryn is also a longstanding mentor for FITT (Females in Information Technology and Telecommunications).


Workshop Details

Registration:  from 12:30pm (light refreshments will be available from this time)
Workshop:  1pm - 3pm
Networking: 3pm - 5pm (join your industry peers to discuss topics of interest over canapes and drinks)
Venue : Radisson on Flagstaff Gardens, 380 Williams Street Melbourne  Ph:9322 8000

For more information, please contact HDAA on T: 1300 130 447.

 

 

Cost:
Non Member: $440.00 (inc GST)

Register