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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens
Process Automation & Interfaces
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Improving the Customer Experience through AI , Improving the Customer Experience through AI , Improving the Customer Experience through AI
The application of Artificial Intelligence (AI) means we can harness the algorithms for learning, reasoning and self-correction. By orchestrating the customer experience across multiple channels we are able to meet the needs of 5 generations within the workforce.
The challenge is how do we turn all the information into a better understanding of our customers and delivering an improved experience ?
Click on the 'register' button at the top or botton of this page to join us for this informative afternoon
Don’t forget HDAA members receive complimentary seats to HDAA workshops;
Register online (you will need to be signed in as the member company representative to register for complimentary seats online) or else contact HDAA via email or by phone (1300 130 447) to register directly
BMC Helix - Product Manager ANZ
Christine has grown up in the Australian IT industry and has had the opportunity since 1987 to be involved in key business transformation initiatives and a number of medium and large outsourcing, in-sourcing and selective sourcing deals. As the industry has changed and IT Service Management has evolved, Christine has been in a position to establish IT Service Management (now called SIAM) as a practice, inside large complex organisations, several Managed Service providers and within a number of Shared Service organizations.
Registration: from 12:30pm (light refreshments will be available from this time)
Workshop: 1pm - 3pm
Networking: 3pm - 5pm (join your industry peers to discuss topics of interest over canapes and drinks)
Venue : Radisson Hotel Sydney, 72 Liverpool Street, Sydney Ph:8268 8888
For more information, please contact HDAA on T: 1300 130 447.
Non Member: $440.00 (inc GST)
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