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of organisations
 make a knowledge base
available to end users 

Source - HDI Report

About the Knowledge Base

Quick access for subscribers:

Search all the Knowledge Base

Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

What are HDAA Workshops

Workshop ImageThe Service and Support Profession is a universe that has an astounding matrix of theories, practices and organisation types with a diverse range of personalities.

There are so many ways in which the Service and Support Profession goes about doing business and with such diversity, it's sometimes hard to determine what's right for you. At other times you just need to confirm you're on the right track.

Workshop topics are chosen for their relevance to the industry as well as from member requests. Whether revitalising a topic due to industry evolution or bringing you something totally new, we always find that you discover something different and feel energised by the experience.

See what workshop we have planned next.

It is a well defined way for you to reward and recognise your own people, giving them the benefit of personal development and increasing their overall productivity for the organisation. An added benefit is connecting you with your industry colleagues enabling the sharing of your own experience and skills and learning from others.

Our format includes providing you with valuable professional resources; looking after your comfort while learning with arrival and break refreshments; and an after workshop networking event. In a relaxed and distinguished environment, you and your peers can share your learning experience as well as debrief about your role and management concerns over canapés and drinks.

Receive up-to-date Workshop announcements, special offers and information that will help you advance your career by subscribing to our 'Inside Support' eNewsletter here.

All are welcome to register. You'll find the number of member free seat allocation and additional seat pricing here.

View our Workshop Calendar.

View Workshop Downloads here.

View Price Guide.

For more information, please contact HDAA on T: 1300 130 447